Call Center Manager

Luxury Bath Technologies; Liberty Lake (WA); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid training

Bonus opportunities

Career growth

Supportive team

Direct impact on growth

Job summary

Luxury Bath of Spokane is seeking an experienced Call Center Manager to lead our Spokane, WA team. You will schedule and confirm appointments, recruit and coach reps, and ensure top-tier customer service while meeting performance metrics.

The role requires strong leadership, exceptional communication, and CRM/Microsoft Office proficiency. Evening/weekend availability may be required to drive growth and satisfaction.

Qualifications

• Previous call center leadership or management experience preferred.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Comfortable using CRM systems and Microsoft Office applications.
• Ability to motivate and develop a team.
• Strong problem-solving and conflict-resolution skills.
• High school diploma or equivalent required.

Responsibilities

• Schedule and confirm appointments for our sales team.
• Recruit, train, coach, and manage Call Center Representatives.
• Answer inbound calls and make outbound calls to prospective customers.
• Deliver exceptional customer service and resolve customer concerns.
• Manage and coordinate sales representatives' schedules.
• Monitor team performance and ensure productivity goals are met.
• Achieve weekly and monthly appointment-setting quotas.
• Track key performance metrics and provide performance feedback.
• Maintain accurate customer records and reporting.

Skills

Call center leadership

Customer service

Communication

Time management

Problem solving

Conflict resolution

Motivation

Organizational skills

Team development

Education

High school diploma

Tools

CRM software

Microsoft Office

Excel

Job description

Call Center Manager

Luxury Bath of Spokane
Location: Spokane, WA
Compensation: $50,000 annually + performance bonuses

About Us

Creating a fresh solution to bath remodeling, Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products.

America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required.

Responsibilities

• Schedule and confirm appointments for our sales team
• Recruit, train, coach, and manage Call Center Representatives
• Answer inbound calls and make outbound calls to prospective customers
• Deliver exceptional customer service and resolve customer concerns
• Manage and coordinate sales representatives' schedules
• Monitor team performance and ensure productivity goals are met
• Achieve weekly and monthly appointment-setting quotas
• Track key performance metrics and provide performance feedback
• Maintain accurate customer records and reporting

Qualifications

• Previous call center leadership or management experience preferred
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• Comfortable using CRM systems and Microsoft Office applications
• Ability to motivate and develop a team
• Strong problem-solving and conflict-resolution skills
• High school diploma or equivalent required

What We Offer

• Competitive base salary of $50,000 annually
• Monthly and quarterly bonus opportunities
• Career growth with a rapidly expanding company
• Paid training
• Supportive team environment
• Opportunity to make a direct impact on company growth