Call Center Loan Officer

Indiana Members Credit Union; Indianapolis (IN); On-site; USD 42,000 - 70,000; Full time

Job summary

Indiana Members Credit Union in Indianapolis seeks a Call Center Loan Officer to process and close loan applications, and to solicit lending products while delivering exceptional member service.

Requirements include a high school diploma, 6–12 months consumer lending experience, excellent communication, proficiency with core systems, and knowledge of lending guidelines. Must obtain MLO registration with NMLS within 60 days of hire.

Qualifications

• Minimum high school diploma required.
• 6–12 months of consumer lending experience.
• Excellent verbal and written communication.
• Familiarity with credit union core systems and related software.
• Knowledge of consumer lending guidelines and regulations.

Responsibilities

• Solicit membership for lending needs.
• Interview members for loans by phone, email, mail, or fax.
• Evaluate creditworthiness and process loan applications.
• Prepare loan documents for closing.
• Process credit card applications.
• Cross-sell other credit union products.
• Assist with member service calls and questions.
• Handle Synapsis Queue events and referrals.
• Other duties as assigned.

Skills

Consumer lending experience

Excellent communication

Core system proficiency

Lending policies knowledge

Education

High school diploma or equivalent

Tools

Loan processing software

NMLS registry management

Job description

PURPOSE: The Call Center Loan Officer is responsible for processing and closing loan applications along with soliciting lending products for members. We are looking for an individual knowledgeable in consumer lending and excels in strong verbal communication. This position will provide exceptional member service and assist in meeting the needs of each member they come in contact with.

RESPONSIBILITIES AND DUTIES

• Solicit membership for member lending needs
• Interview Members for Loans by Phone, Email, Mail, or Fax
• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Prepare all loan documents for closing
• Process credit card applications
• Assess customer needs, explore all options and introduce different types of loans
• Cross Sell Other Credit Union Products
• Assist with Member Service calls and questions as needed
• Process Synapsis Queue Events, reports and other referrals
• Other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent
• 6-12 months of Consumer Lending Experience
• Excellent Communication skills - verbal and written
• Proficient with Credit Union core system and all ancillary systems
• Knowledgeable of all consumer lending guidelines/policies and regulations

REGISTRATIONS

This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.