Call Center Lead Specialist

UHS; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Challenging and rewarding work

Generous Paid Time Off

Excellent Medical, Dental, Vision

401(K) with company match

Student loan refinancing program

Career development opportunities

Job summary

Universal Health Services in Tempe, AZ is seeking a Call Center Lead to manage daily operations of the mental health referral line. The role involves dispatching clinicians, coordinating patient documents, and maintaining case status in our systems.

You will train staff, handle shift reports, and engage with referral sources to ensure timely access to care. A background in crisis services and strong MS Office/data entry skills are preferred.

Qualifications

• Requires 1–3 years of similar work experience.
• Preferred 3–5 years in a similar role.
• Experience in mental health/crisis intervention is a plus; proficient in MS Office, data entry, and leadership skills.

Responsibilities

• Process and distribute daily reports; assist with involuntary case paperwork reviews.
• Train new call center staff and assist with interviewing candidates.
• Dispatch clinicians to caller locations and coordinate patient documents/paperwork for transfers.
• Communicate professionally with referral sources and treatment providers regarding case status.

Skills

Customer service

Leadership

MS Office

Data entry

Crisis intervention knowledge

Education

High School Diploma/GED

Associate degree (preferred)

Tools

CRM software

Database entry systems

Job description

Responsibilities

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Visit us online at https://bhconnections.org

Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Lead Full Time - 12 hours Day Shift (Thurs, Fri and Sat). The Call Center Lead assists in the process of receiving referral calls, taking demographic dispatching appropriate clinicians for mental health assessments, entering call data and case status into data bases, verifying appropriate paperwork is thoroughly completed and assisting with coordination of individuals into treatment facilities.

Job Duties/Responsibilities

• Processing and distribution of various daily reports, assistance with involuntary case paperwork reviews.
• Training of new call center staff and completing end of shift reports. Assists with interviewing of potential Call Center Specialist candidates.
• Dispatches clinician to caller location. Coordinates and processes patient documents and paperwork for patient transfers
• Provides and assists with professional communication to referral sources and treatment providers regarding case status.

Benefits & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

Education

High School Diploma/GED - Preferred Associate Degree.

Licensure and certification required: N/A

Experience

Required 1-3 years similar work experience

Preferred 3-5 years similar work experience

Preferred customer service in mental health/crisis intervention knowledge/experience. Proficient in MS, data entry and leadership skills.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.