Call Center Intake Assessor

CommuniCare; Blue Ash (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking an Intake Assessor for the Ethan Call Center in Blue Ash, Ohio. This role involves evaluating and admitting patients, requiring strong clinical assessment skills and relevant licensure. Team members enjoy competitive pay and a robust benefits package, including healthcare and tuition reimbursement.

Benefits

Medical Packages with Rx

Flexible Spending Accounts (FSA)

401k with a Company Match

Tuition Reimbursement

Paid Time Off + Paid Holidays

Qualifications

• Degree in social work or counseling required.
• Strong clinical assessment skills.
• Current unencumbered clinical social work or counseling license.

Responsibilities

• Facilitate response to requests for services and conduct initial evaluations.
• Document patient symptomology and provide information for level of care determination.
• Maintain preadmission and admission paperwork accurately.

Skills

Clinical assessment

Customer service

Education

Degree in social work or counseling

RN licensure

Job description

Ethan Call Center is currently recruiting Intake Assessors.

Licensure/Credentials Required: MFT, BSW, LSW, or LPC.

This position works 7p-7a or 7a-7. 3 12hr shifts with an every other weekend rotation.

Estimated Pay Range: $26-32/hr

THE ROLE:

The Intake Assessor performs the evaluation and admission process in conjunction with the on-call physician.

WHO WE ARE:

Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact on our patient’s lives.

COME JOIN OUR TEAM AS AN INTAKE ASSESSOR AT ETHAN CALL CENTER!

PERKS AT WORK:

Team Members enjoy a variety of perks in working with the NewVista brand company. We offer competitive market wages along with a full, robust package for Full Time employees:

Healthcare + Life Balance

• Medical Packages with Rx – 3 Choices
• Flexible Spending Accounts (FSA)
• Dependent Day Care Spending Accounts
• Health Spending Accounts (HSA) with a company match
• Dental Care Program – 2 choices
• Vision Plan
• Life Insurance Options
• Accidental Insurances
• Paid Time Off + Paid Holidays
• Employee Assistance Programs
• 401k with a Company Match

Education + Leadership Development

• Up to $15,000 in Tuition Reimbursements OR Student Loan forgiveness
• Mentoring + Trainer Opportunities through our Horizon Mentorship Program
• Growth in Director and CEO positions through our Horizon Leadership Program
• Handle with Care Trainer – Certifications

Recognition + Rewards

• On the spot recognition Prizes
• Team Member of the Quarter
• Team Member of the Year
• Monthly Celebrations
• Team Member Recognition Cards

JOB REQUIREMENTS:

• Education: Degree in social work or counseling required, RN licensure may be used in place of master’s degree or per state regulations.
• Experience: Prior experience in a psychiatric healthcare facility working with adult and geriatric patients preferred. Must have strong clinical assessment skills.
• License: Current unencumbered clinical social work or counseling license. RN license may be accepted. Valid driver’s license and a favorable Motor Vehicle Report (MVR), along with proof of insurance when using own auto.
• Additional Requirements: CPR and Handle with Care (HWC) certified within 30 days.

JOB RESPONSIBILITIES:

• Facilitate response to request for services, including the initial response, the assessment and referral process, the designation of appropriate level of care, admission into services, and appropriate follow up activity.
• Conduct initial evaluation, initiate the assessment, document patient symptomology, functioning, and needs, and provide information to MD for LOC determination.
• Demonstrate excellent customer service skills in assisting patients, physicians, visitors, and coworkers in a prompt and courteous manner.
• Possess clear knowledge of Emergency Detention paperwork and processes and EMTALA.
• Maintain all preadmission and admission paperwork with accuracy; complete all per-certification with insurance companies.

Qualified candidates, apply now for a chance to join our outstanding team as we Inspire Hope, Restore Peace of Mind, and Heal Lives.