Call Center Intake Assessor

NewVista Behavioral Health; Blue Ash (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a compassionate team at NewVista Behavioral Health as a Call Center Intake Assessor. This role involves evaluating and admitting patients, requiring a degree in social work or counseling and strong clinical assessment skills. Enjoy competitive pay, a robust benefits package, and opportunities for growth in a rewarding environment.

Benefits

Medical Packages with Rx

Flexible Spending Accounts (FSA)

401k with a Company Match

Tuition Reimbursements

Employee Assistance Programs

Paid Time Off + Paid Holidays

Qualifications

• Education: Degree in social work or counseling required.
• Experience: Prior experience in a psychiatric healthcare facility preferred.
• License: Current unencumbered clinical social work or counseling license.

Responsibilities

• Facilitate response to requests for services and conduct initial evaluations.
• Document patient symptomology and provide information for LOC determination.
• Maintain all preadmission and admission paperwork accurately.

Skills

Clinical assessment

Customer service

Education

Degree in social work or counseling

Job description

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Ethan Call Center is currently recruiting Intake Assessors.

Licensure/Credentials Required: MFT, BSW, LSW, or LPC.

This position works 7p-7a or 7a-7. 3 12hr shifts with an every other weekend rotation.

Estimated Pay Range: $26-32/hr

THE ROLE:

The Intake Assessor performs the evaluation and admission process in conjunction with the on-call physician.

WHO WE ARE:

Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact on our patient’s lives.

COME JOIN OUR TEAM AS AN INTAKE ASSESSOR AT ETHAN CALL CENTER!

PERKS AT WORK:

Team Members enjoy a variety of perks in working with the NewVista brand company. We offer competitive market wages along with a full, robust package for Full Time employees:

Healthcare + Life Balance

• Medical Packages with Rx – 3 Choices
• Flexible Spending Accounts (FSA)
• Dependent Day Care Spending Accounts
• Health Spending Accounts (HSA) with a company match
• Dental Care Program – 2 choices
• Vision Plan
• Life Insurance Options
• Accidental Insurances
• Paid Time Off + Paid Holidays
• Employee Assistance Programs
• 401k with a Company Match
  
  
  

Education + Leadership Development

• Up to $15,000 in Tuition Reimbursements OR Student Loan forgiveness
• Mentoring + Trainer Opportunities through our Horizon Mentorship Program
• Growth in Director and CEO positions through our Horizon Leadership Program
• Handle with Care Trainer – Certifications
  
  
  

Recognition + Rewards

• On the spot recognition Prizes
• Team Member of the Quarter
• Team Member of the Year
• Monthly Celebrations
• Team Member Recognition Cards
  
  
  

JOB REQUIREMENTS:

• Education: Degree in social work or counseling required, RN licensure may be used in place of master’s degree or per state regulations.
• Experience: Prior experience in a psychiatric healthcare facility working with adult and geriatric patients preferred. Must have strong clinical assessment skills.
• License: Current unencumbered clinical social work or counseling license. RN license may be accepted. Valid driver’s license and a favorable Motor Vehicle Report (MVR), along with proof of insurance when using own auto.
• Additional Requirements: CPR and Handle with Care (HWC) certified within 30 days.
  
  
  

JOB RESPONSIBILITIES:

• Facilitate response to request for services, including the initial response, the assessment and referral process, the designation of appropriate level of care, admission into services, and appropriate follow up activity.
• Conduct initial evaluation, initiate the assessment, document patient symptomology, functioning, and needs, and provide information to MD for LOC determination.
• Demonstrate excellent customer service skills in assisting patients, physicians, visitors, and coworkers in a prompt and courteous manner.
• Possess clear knowledge of Emergency Detention paperwork and processes and EMTALA.
• Maintain all preadmission and admission paperwork with accuracy; complete all per-certification with insurance companies.
  
  
  

Qualified candidates, apply now for a chance to join our outstanding team as we Inspire Hope, Restore Peace of Mind, and Heal Lives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Hospitals and Health Care

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