Call Center Executive

ADP, Inc.; Bloomingdale (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid training

Health benefits

Dental benefits

Vision benefits

Career advancement

Inclusive team culture

Job summary

ABIC USA, LLC in Bloomingdale, IL is seeking an Account Executive to join a fast-growing call center team. You will handle inbound and outbound calls, guide customers through solutions, and close sales with a consultative approach.

Role emphasizes retention, upselling, CRM updates, and delivering high-quality service on every interaction. Evening/weekend availability may be required to achieve targets and support customers effectively.

Qualifications

• Must have strong communication and customer service skills.
• Minimum 1 year of experience in sales or call center environments.
• Must be legally eligible to work in the United States.

Responsibilities

• Handle inbound and outbound calls to assist customers with home, mobile, internet, or service inquiries.
• Use consultative selling techniques to understand needs, recommend solutions, and close sales.
• Identify opportunities to retain customers or upsell products and services.
• Record and update customer information accurately in CRM tools and maintain call logs.
• Listen actively to identify concerns and provide timely, effective solutions.
• Provide basic troubleshooting or guidance related to products, accounts, or billing.
• Meet and exceed sales, quality, and service goals.
• Collaborate with peers and supervisors to share insights and improve results.
• Maintain a courteous, empathetic, and professional tone on every call.

Skills

Excellent communication

Customer service excellence

Sales & persuasion

Multitasking

Technical proficiency

Problem solving

Attention to detail

Time management

Adaptability

Emotional intelligence

Goal orientation

Teamwork

Education

High School Diploma or GED

Associate degree preferred

Tools

CRM systems

Microsoft Office

Online applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Executive

Full Time Bloomingdale, IL, US

3 days ago Requisition ID: 1022

Salary Range: $16.35 To $16.35 Hourly

Call Center Executive – ABIC USA, LLC

Launch Your Career in Customer Service & Sales!

Bilingual candidates highly encouraged to apply

Join ABIC USA, LLC and be part of a fast-growing call center team that connects customers with essential home and communication services. As an Account Executive, you'll guide customers, provide exceptional service, and deliver results that make an impact every day.

What You'll Do

• Customer Engagement: Handle inbound and outbound calls to assist customers with home, mobile, internet, or service inquiries.
• Sales Execution: Use consultative selling techniques to understand customer needs, recommend tailored solutions, and close sales effectively.
• Retention & Upselling: Identify opportunities to retain customers or introduce additional value-added products and services.
• CRM Management: Record and update customer information accurately in CRM tools and maintain organized call logs.
• Problem Solving: Listen actively, identify customer concerns, and provide timely, effective solutions.
• Technical Support: Offer basic troubleshooting or guidance related to products, accounts, or billing.
• Performance Achievement: Meet and exceed assigned sales, quality, and service goals.
• Team Collaboration: Work cooperatively with peers and supervisors to share insights and improve results.
• Professional Communication: Maintain a courteous, empathetic, and professional tone on every call.

Core Skills & Competencies

• Excellent Communication: Clear, confident, and professional verbal and written communication.
• Customer Service Excellence: Strong listening and empathy skills to deliver outstanding experiences.
• Sales & Persuasion: Ability to influence customers, overcome objections, and close deals successfully.
• Multitasking: Manage multiple systems, screens, and conversations efficiently.
• Technical Proficiency: Comfortable using CRM systems, Microsoft Office, and online applications.
• Problem Solving: Analytical thinking with the ability to resolve issues promptly.
• Attention to Detail: Accuracy in data entry, documentation, and compliance procedures.
• Time Management: Efficient organization and prioritization in a fast-paced environment.
• Adaptability: Flexible and eager to learn new products, systems, and processes.
• Emotional Intelligence: Patience and professionalism when dealing with frustrated or uncertain customers.
• Goal Orientation: Driven to achieve sales targets and performance bonuses.
• Teamwork: Collaborative and dependable, contributing to a positive work culture.

What You'll Get

• Paid training and skill development programs
• Health, dental, and vision benefits
• Career advancement opportunities within a growing company
• Supportive and inclusive team culture

What You'll Need

• High School Diploma or GED (Associate degree preferred)
• Minimum 1 year of experience in sales, customer service, or call center environment
• Strong interpersonal and multitasking skills
• Flexibility to work evenings, weekends, or holidays as required
• Must be 18 years or older and legally authorized to work in the U.S.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: Job duties may evolve, and this description may not cover all responsibilities.