Call Center-Dietitian Assistant

Johns Hopkins Intrastaff; Baltimore (MD); On-site; USD 28,000 - 30,000; Full time

Job summary

Johns Hopkins Intrastaff is seeking a Dietitian Assistant (Call Center) at Johns Hopkins Bayview Medical Center in Baltimore, MD. The role supports the Food and Nutrition Services Department by handling patient meal orders and providing administrative support in a fast-paced call center.

Responsibilities include processing orders, printing tickets, producing reports, and delivering outstanding customer service to patients, visitors, and hospital staff.

Qualifications

• High School Diploma or GED required.
• Experience in a fast-paced call center setting preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.

Responsibilities

• Process patient meal orders and enter menu information.
• Print and distribute patient meal tickets.
• Generate production sheets and tube feeding reports.
• Provide excellent customer service to patients, visitors, and hospital staff.
• Support daily food service operations with accurate dietary information.

Skills

Attention to detail

Communication

Multitasking

Customer service

Education

High School Diploma or GED

Job description

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it is one of the few staffing agencies where employees enjoy the flexibility of temporary assignments while feeling like part of a world-renowned healthcare organization.

Working at Johns Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians, and allied health professionals in the world. Directly or indirectly, you will have exposure to cutting-edge technology and groundbreaking medical research while contributing to an exceptional patient experience.

Position: Dietitian Assistant (Call Center)

Location: Johns Hopkins Bayview Medical Center

4940 Eastern Avenue, Baltimore, MD 21224

Schedule: Rotating schedule, 40 hours per week, with overtime opportunities available

Pay Rate: $20.40 per hour

Position Summary: The Dietitian Assistant supports the Food and Nutrition Services Department by assisting patients with meal ordering and providing administrative support in a fast-paced call center environment. Responsibilities include processing patient meal orders, entering menu information, printing meal tickets, generating production and tube feeding reports, and delivering exceptional customer service to patients, visitors, and hospital staff. This role plays a key part in ensuring patient satisfaction and enhancing the overall patient experience.

Key Responsibilities:

• Maintain a high level of accuracy and attention to detail while managing multiple tasks
• Answer calls and assist patients with meal selection and ordering
• Accurately enter and update menu information
• Print and distribute patient meal tickets
• Generate production sheets and tube feeding reports
• Provide excellent customer service to patients, visitors, and hospital staff
• Support daily food service operations and ensure accurate dietary information is communicated
• High School Diploma or GED required
• At least 1 year of experience in a similar work environment
• Ability to work in a fast-paced call center setting
• Strong attention to detail and organizational skills
• Ability to multitask and maintain a high degree of concentration
• Excellent communication and customer service skills
• Ability to interact professionally with patients, visitors, and hospital employees

Johns Hopkins Health System and its affiliates are an Equal Opportunity/ Affiantive Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.