Customer Service Representative

Pestban; Woodstock (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

HSA

FSA

Life insurance

Retirement plan

Referral program

Job summary

Anticimex Inc. in Woodstock, IL is seeking a Customer Service Representative to deliver exceptional service over the phone and through emails. You will manage a high volume of inquiries, research issues using our software, and schedule service installations while maintaining accurate account records.

The role requires 18+, a HS diploma, and typing speed of 35 wpm. Strong communication, organization, and teamwork are essential. Full-time, onsite with solid benefits and opportunities for growth.

Qualifications

• Must be at least 18 years old.
• High School diploma or equivalent.
• Must type a minimum of 35 wpm.
• Proficient with Word, Outlook, and Excel.

Responsibilities

• Manage a large volume of customer communications through calls, emails and online channels.
• Answer 75–100 in-bound phone calls per day.
• Use software to research, route and process calls.
• Respond to customer inquiries and schedule service appointments.
• Resolve service problems and explain the best solution to resolve issues.
• Record call results and actions taken.
• Sell startup services and explain programs to customers.
• Renew current customer accounts.
• Maintain customer accounts in software and update records.

Skills

Phone communication

Interpersonal skills

Data entry

Problem solving

Team player

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Description:

Looking for a place to GROW?

At Peachtree Pest Control, we pride ourselves in offering the most effective and efficient pest control management solutions to residents and business owners of the Atlanta, Augusta, Fayetteville, Woodstock, Suwanee, Marietta, Hiram, South Carolina, and North Carolina areas at affordable prices. With over 47 years of experience in the industry, our team confidently delivers custom-tailored solutions that far exceed the industry norm. Regardless of the job size, or if you’re getting residential or commercial help, we proudly put our name behind every job we do.

We are passionate about service. We are experts in our industry. We build lifelong careers. We seek out service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to assist your development by offering continued opportunities in a safety-first environment. We are dedicated to growth, and if you are too, let’s take this journey together!#oneteamonegoal

What You’ll Get…

We want to help our employees build a great career and a great future. At Anticimex Inc, you’ll have access to these great benefits!

Health and Well-being:

• Blue Cross Blue Shield medical plan options
• Delta dental and vision insurance options
• Medical, Dental and Vision insurance effective 1st of the month following 30 days of employment
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans
• New York Life supplemental insurance options available (effective 1st of the month following 60 days of employment)
• New York life employee assistance programs

Financial Security:

• Competitive hourly compensation
• 401(k) Savings Plans
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Full time, year-round employment
• Paid training
• Paid time off
• A peer-to-peer employee recognition program
• Opportunities for advancement

Monday - Friday 8 am - 5 pm

Compensation

$16-$18/hr

Position Overview:

Our Service Representatives are responsible for providing exceptional service to our customers over the phone.

Customer Service Representative Job Responsibilities:

• Manage a large volume of customer communications through incoming calls, emails and online.
• Answer approximately 75 - 100 in-bound phone calls per day.
• Use software system to research, route and process calls successfully.
• Respond to customer inquiries, answer questions, organize and schedule service appointments.
• Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
• Ensure all calls results are recorded, noted and the actions that were taken.
• Ability to sell start up services and explain service programs to current and potential customers.
• Renew current customers accounts.
• Maintain customer accounts by checking and recording account information in software.
• Set up, adjust, and terminate services in software.
• Organize and schedule new construction installations and closings.
• Receive customer payments.
• Upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with field services personnel, managers, and other department team members daily.
• Maintain open communication for a positive and effective work culture.

General Qualifications

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem-solving skills.
• Ability to learn customer service software.
• Positive out-going team player!

Experience and Requirements

• Must be at least 18 years old.
• Must have High School diploma or equivalent.
• Must be able to type a minimum of 35 wpm.
• Proficient with Microsoft office Word, Outlook, and Excel.

Who We Are…

Anticimex is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.

Our Hiring Process…

Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

• Application submission
• Short phone interview
• Interview in person
• Offer call
• Criminal background check & drug screening
• Official start date confirmed
• Welcome!

EOE/M/F/Vet/Disabled

Anticimex Inc is a Drug-Free Workplace

Job Type: Full-time

Salary: $16.00- $18.00 per hour

Benefits:

• 401(k)
• 401(k) 100% matching up to 4%
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

License/Certification:

• Driver’s License (Required)

Work Location: Onsite

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