Call Center Customer Service Representative (CSR)

Nelson Exteriors; Marietta (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Paid vacations after one year

Retirement plan with company match

Paid training

Growth opportunities

Job summary

Nelson Exteriors is seeking a Call Center Customer Service Representative (CSR) to be the first voice homeowners hear when they contact us about exterior remodeling projects.

You will answer inbound calls, follow up on new leads from our website/ads, and set confirmed appointments for our in-home sales consultants. You’ll work from a proven script and be coached weekly by the Call Center Manager to sharpen your skills and increase earnings.

Qualifications

• High school diploma or GED required.
• Customer service or phone experience preferred; training provided.
• No college degree required.
• Willing to learn company systems and CRM.

Responsibilities

• Answer inbound calls from homeowners about exterior remodeling.
• Call new website and ad leads quickly to set appointments.
• Set and confirm appointments for in-home sales consultants.
• Log calls, leads, and appointments in the CRM daily.
• Provide a warm, professional first impression on every interaction.
• Follow script and participate in weekly coaching.

Skills

Phone etiquette

Communication

Organization

Reliability

Positive attitude

Multitasking

Typing/computer skills

Education

High school diploma or GED

Tools

CRM software

Job description

Call Center Customer Service Representative (CSR)

We kindly request do not call the office, as we are unable to accommodate all inquiries. If your application is shortlisted, we will reach out to you with details regarding the hiring process. You will have the opportunity to ask any questions during the interview sessions.

Do You Have the Kind of Voice That Makes People Feel Like They Called the Right Place?

Are you the person who picks up the phone with energy and makes the caller glad they reached out? Do you follow through on what you say you'll do? Can you follow a script, stay organized, and keep a smile in your voice even on a busy day?

At Nelson Exteriors, our call center is where it all starts. Every homeowner who calls in, every lead that comes through our website, every follow-up that gets made -- that's you. You're not just answering phones. You're the first impression of a company that's been earning trust for nearly five decades. When you do your job well, our sales consultants walk into appointments with excited homeowners instead of cold introductions. You directly impact how fast this company grows -- and we reward the people who make it happen.

If you want a role where your work actually matters -- not just to a metrics dashboard, but to real people making big decisions about their homes -- this is it.

For over 48 years, Nelson Exteriors has been a trusted family-owned exterior remodeling business in the Atlanta, Georgia area. We've helped over 10,000 homeowners fall in love with their homes again, specializing in siding, roofing, windows, doors, decks, painting, gutters, and outdoor living spaces. Our reputation speaks for itself: we maintain an average 4.8-star rating across Google, Facebook, and Nextdoor because we stand by our promise: "Love the way your home looks."

At Nelson Exteriors, WE CARE:

• Communication: We listen with intent.
• Authenticity: We do what's right, not just what's easy.
• Reliability: We build lasting relationships.
• Execution: We deliver high-quality results.

If you share these values and want to be part of a fast-growing and award-winning team, this is your opportunity.

Learn more about us at: https://www.nelson-exteriors.com/

As a Call Center CSR, you'll be the first voice homeowners hear when they reach out about an exterior remodeling project. You'll answer inbound calls, follow up fast on new leads from our website and ads, and set confirmed appointments for our in-home sales consultants. You'll work from a proven call script and be coached every week by your Call Center Manager to keep getting sharper. This is a structured, fast-paced role where energy, organization, and consistency are everything -- and where the appointments you set put real bonus money in your pocket.

We're growing our call center team. You'd start alongside our Call Center Manager, with more CSRs joining as we expand -- so the people who help build this team are first in line as it grows. No construction experience is needed. If you've got a great phone presence and the right attitude, we'll teach you the rest.

What You'll Do Every Day

• Answer inbound calls from homeowners interested in exterior remodeling (siding, roofing, windows, decks, painting, gutters) and make them glad they called
• Be first to the phone on new leads -- call website inquiries and form fills fast, because most homeowners hire whoever gets back to them first
• Set and confirm appointments for our in-home sales consultants, and keep working every lead through the full follow-up process so none go cold
• Confirm every appointment so it actually happens -- the right decision-makers, the right address, ready for the consultant
• Follow the company call script with consistency -- the script works when you work the script
• Log every call, lead, and appointment the same day in our CRM
• Give a warm, professional, and helpful first impression on every single interaction

What We're Looking For

• A clear, friendly, and professional phone voice -- this is the heart of the job
• Warm enough to win a homeowner over, and competitive enough to actually ask for the appointment
• Willingness to follow a call script and take weekly coaching from your Call Center Manager
• Strong organizational skills -- you can juggle multiple calls, leads, and follow-ups without dropping the ball
• Comfortable using computers, typing while talking, and learning new software (we'll train you on systems)
• Reliable -- you show up on time, every time
• A positive attitude and a drive to hit your numbers
• High school diploma or GED
• Some customer service or phone-based experience preferred -- but we'll train the right person

What You Don't Need

• Construction or home improvement experience (we'll teach you what you need to know about our services)
• A college degree
• Prior CRM experience (we train on all our systems)

Compensation and Benefits

• Full-Time Position -- In-Office, Marietta, GA
• $18.00 - $20.00 per hour (based on experience), paid weekly
• Per-appointment bonuses -- earn extra on every appointment you set that sits, plus a bonus for filling near-term openings on the calendar. The harder you work the phones, the bigger your paycheck.
• Monday through Friday, standard business hours -- weekends off, no overnight or rotating shifts
• Health, dental, and vision insurance -- eligible the first of the month after 60 days
• Paid time off and paid vacations (available after one year)
• Retirement plan with company match (available after one year)
• Paid training -- we'll teach you our scripts, systems, and services so you feel confident from day one
• Real growth opportunity -- our call center is expanding, and top-performing CSRs have a clear path to senior and leadership roles as we grow

Why This Job Is Different From Other Call Center Roles

• You're not reading a script for a faceless corporation. You're the front door of a family-owned company that has served 10,000+ homeowners.
• You're not handling complaints all day. Most of your calls are homeowners who are excited about improving their homes.
• Your effort shows up in your paycheck -- every appointment you set that sits earns you a bonus.
• You're not stuck with no future. We're growing, and the people who help us grow, grow with us.
• Weekends off. No overnight shifts. No rotating schedules.

Nelson Exteriors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.