Call Center Customer Service Representative

TEKsystems; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This entry-level role involves assisting customers with their inquiries and resolving concerns effectively. You will handle inbound calls, ensuring customer satisfaction and maintaining accurate documentation. The position offers a competitive pay rate and a range of benefits, including medical and dental coverage, a 401(k) retirement plan, and paid time off. If you are reliable, have a strong attendance record, and are passionate about delivering excellent customer service, this opportunity is perfect for you.

Benefits

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Life Insurance

Short and Long-Term Disability

Health Spending Account

Transportation Benefits

Employee Assistance Program

Paid Time Off

Qualifications

• At least 1 year of customer service experience is required.
• Proficiency with computers and data entry is essential.

Responsibilities

• Handle inbound calls and assist customers with account inquiries.
• Update customer details and document calls.

Skills

Customer Service Experience

Data Entry Proficiency

Reliability and Attendance

Education

High School Diploma or GED

Job description

Description

EZ Pass - Customer Service Representative Job Description

Start Date: May 2025

Schedule: Monday through Friday (Day shift)

Location: 300 East Park Drive, Harrisburg, PA 17111 (Fully on-site, opportunity to apply to work from home at 90 days on assignment)

Pay Rate: $18/hr

PTO (Paid Time Off): Accrual

Responsibilities:

• Handle inbound calls, assist customers with account inquiries, and help resolve concerns. This includes updating customer details and documentation of calls.

What we're looking for:

• At least 1 year of customer service experience (call center experience is a plus)
• Proficiency with computers and data entry
• High School Diploma or GED (verification required)
• Reliable transportation and a strong attendance record

Experience Level:

Entry Level

Pay and Benefits:

The pay range for this position is $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plans, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Harrisburg, PA.

Application Deadline:

Anticipated to close on May 16, 2025.

About TEKsystems and TEKsystems Global Services:

We are a leading provider of business and technology services, helping accelerate business transformation for our customers through strategy, design, execution, and operations. With a team of 80,000+ working with over 6,000 clients, including 80% of the Fortune 500, we operate across North America, Europe, and Asia. We are committed to delivering business outcomes and making positive impacts globally. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.