Call Center Customer Service Agent

Fifth Third; États-Unis; Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Fifth Third Bank is seeking a Call Center Customer Service Agent in Cincinnati, OH. You will be the first point of contact for customers with solar and home improvement loan inquiries, delivering world-class service while handling payments, billing questions, and loan-related support.

Candidates should have at least six months of call center experience, strong communication skills, and comfort with CRM tools. Evening/weekend availability and potential remote work may be required.

Qualifications

• Six months recent call center experience required.
• Bilingual English/Spanish preferred but not required.
• Experience with CRM systems (Salesforce preferred).
• Excellent communication and organizational skills; able to multi-task.

Responsabilités

• Promptly answer incoming calls professionally and determine the caller's request.
• Provide service related to solar system loans and loan applications.
• Assist customers with payment and billing questions.
• Coordinate with internal departments as needed and follow up on interactions.
• Document customer interactions with concise notes and verify identity.
• Adhere to all company policies and procedures.

Connaissances

Call center experience

Bilingual (English/Spanish)

CRM (Salesforce)

Multitasking

Communication skills

Formation

High school diploma

Outils

Salesforce

Description du poste

Make banking a Fifth Third better® We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

General Function

This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities

• Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
• Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
• Assist customers with payment and billing questions
• Communicate and coordinate with internal departments as needed
• Follow up on customer interactions
• Perform customer identity verifications
• Document customer Interactions with concise and detailed account notes
• Adhere to all Dividend policies and procedures
• Other projects and duties as assigned

Minimum Knowledge and Skills Required

• Bilingual (English/Spanish) preferred but not required
• Must be available to work evenings and weekends and potentially in a remote work environment
• At least six months recent call center experience required
• High school graduate or equivalent
• Able to multi-task while providing accurate, efficient and exceptional service
• Excellent communication skills and a positive demeanor
• Proven organizational skills and ability to prioritize
• Experience with CRM required (salesforce preferred)
• Analytical and data drivenAbility to work well independently
• Excellent interpersonal and communication skills
• Call Center Customer Service Agent

Benefits

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Location

Cincinnati, Ohio 45242

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.