Call Center Customer Service Agent

Fifth Third; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is hiring a Call Center Customer Service Agent-5 to handle inquiries about solar loans and home improvement loans. You will provide professional, friendly service, verify customer identities, and document interactions while coordinating with internal teams.

The role requires call center experience, strong communication, and the ability to work evenings/weekends. Bilingual English/Spanish is a plus, with potential remote work possibilities in some shifts.

Qualifications

• Bilingual English/Spanish preferred but not required.
• Must be able to work evenings and weekends, possibly remote (local to San Diego, CA).
• At least six months recent call center experience required.
• High school graduate or equivalent.
• Able to multitask while delivering accurate, efficient service.
• Excellent communication and a positive demeanor.
• Strong organizational and prioritization skills.
• Experience with CRM is preferred (Salesforce).
• Analytical and data-driven mindset.
• Able to work well independently.

Responsibilities

• Answer all incoming calls promptly in a professional manner.
• Assist customers with questions about solar systems or loan applications.
• Help with payment and billing questions.
• Coordinate with internal departments as needed and follow up.
• Verify customer identities and document interactions with notes.
• Adhere to policies and procedures and maintain compliance.
• Take on additional projects as assigned.

Skills

Bilingual English/Spanish

Call center experience

CRM experience

Excellent communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Call Center Customer Service Agent-5### Call Center Customer Service Agent-5Apply: Cincinnati, OH: Full time: Posted Today: End Date: January 31, 2027 (30+ days left to apply): R74304**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.**GENERAL FUNCTION:** This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.**ESSENTIAL DUTIES AND RESPONSIBILITIES:*** Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request* Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application* Assist customers with payment and billing questions* Communicate and coordinate with internal departments as needed* Follow up on customer interactions* Perform customer identity verifications* Document customer Interactions with concise and detailed account notes* Adhere to all Dividend policies and procedures* Other projects and duties as assigned**MINIMUM KNOWLEDGE AND SKILLS REQUIRED:*** Bilingual (English/Spanish) preferred but not required* Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)* At least six months recent call center experience required* High school graduate or equivalent* Able to multi-task while providing accurate, efficient and exceptional service* Excellent communication skills and a positive demeanor* Proven organizational skills and ability to prioritize* Experience with CRM required (salesforce preferred)* Analytical and data driven* Ability to work well independently* Excellent interpersonal and communication skillsCall Center Customer Service Agent-5At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45242Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.