Call Center Customer Service Agent

Fifth Third Bank; Cincinnati (OH); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Differentiated compensation

Résumé du poste

Fifth Third Bank is seeking a Call Center Customer Service Agent to serve as the first contact for customers with general inquiries about solar and home improvement loans. You will deliver world-class service, verify customer details, and document interactions in the CRM.

Requirements include six months of call center experience, high school diploma, and the ability to work evenings/weekends. Remote work possibilities may exist; knowledge of Salesforce helps.

Qualifications

• Bilingual English/Spanish is preferred but not required.
• Minimum six months of recent call center experience.
• Experience with CRM systems (Salesforce preferred).
• Must communicate clearly and professionally.
• Able to multitask while delivering accurate service.

Responsabilités

• Answer incoming calls promptly in a professional and friendly manner.
• Assist customers with questions about solar systems or loan applications.
• Handle payment and billing questions.
• Coordinate with internal departments as needed.

Connaissances

Bilingual English/Spanish

Call center experience

CRM experience (Salesforce)

Excellent communication

Multitasking

Organizational skills

Customer service oriented

Formation

High school diploma

Outils

Salesforce

Description du poste

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function:

This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties And Responsibilities

• Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
• Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
• Assist customers with payment and billing questions
• Communicate and coordinate with internal departments as needed
• Follow up on customer interactions
• Perform customer identity verifications
• Document customer Interactions with concise and detailed account notes
• Adhere to all Dividend policies and procedures
• Other projects and duties as assigned

Minimum Knowledge And Skills Required

• Bilingual (English/Spanish) preferred but not required
• Must be available to work evenings and weekends and potentially in a remote work environment
• At least six months recent call center experience required
• High school graduate or equivalent
• Able to multi-task while providing accurate, efficient and exceptional service
• Excellent communication skills and a positive demeanor
• Proven organizational skills and ability to prioritize
• Experience with CRM required (salesforce preferred)
• Analytical and data driven
• Ability to work well independently
• Excellent interpersonal and communication skills

Call Center Customer Service Agent

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45242

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.