CALL CENTER CLERK - TAX COMMISSIONER

Claytoncountyga; Georgia; On-site; USD 32,000 - 45,000; Full time

Job summary

Clayton County seeks a Call Center Clerk to handle multiple telephone lines, assist the public with property tax, tax sale and motor vehicle questions, and route calls accordingly.

The role requires high school completion, 18+ years old, and experience in tax office operations or customer service; typing 35 WPM is preferred, with background checks and adherence to procedures being essential.

Qualifications

• High school diploma or GED; 18+ years old; college coursework or vocational training in business, bookkeeping or general office procedures preferred.
• 1 year of experience in tax office operations, cashiering, customer service or general office work preferred.
• Typing speed of 35 WPM preferred; a typing test may be administered if requested by the department.

Responsibilities

• Answer multiple telephone lines and provide information to callers on property taxes, tax sales, motor vehicle matters, and exemptions.
• Process payments for property taxes and motor vehicle taxes; balance cash drawers and post payments to accounts.
• Route calls to the appropriate division and relay information clearly; assist with documentation and record-keeping as required.
• Provide customer service and respond to questions, complaints or concerns; maintain records and receipts as needed.

Skills

Customer service

Typing 35 WPM

Communication

Education

High school diploma or GED

Tools

Cashiering

Job description

CLAYTON COUNTY, GEORGIA CLASSIFICATION SPECIFICATION CLASSIFICATION

TITLE: CALL CENTER CLERK PURPOSE OF CLASSIFICATION

The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting information pertaining to property taxes, tax sales, motor vehicle related matters, and exemptions questions; to clearly relay information to the public; to properly route calls to the appropriate division if necessary; to process payments for both property taxes and motor vehicle tags and titles as needed; and to perform administration supportive tasks as required.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Performs multiple tasks simultaneously; provides customer service for all incoming calls; answers multiple telephone lines; provides clear and accurate information to callers; provides the general public with directions and referrals, and answers citizens' questions, complaints and/or concerns; takes appropriate action when presented with a routine call. Processes a variety of documentation associated with taxes or other department activities, within designated time frames and per established procedures; distributes documentation or retaining of records as appropriate. Calculates various taxes, interest, penalties and fees; calculating property tax estimates; receives payments via mail or online for property taxes, mobile homes taxes, delinquent taxes, motor vehicle taxes, or other taxes, or payments for other fees or services Records transactions and issues receipts, posts payments to appropriate accounts; receives balances and posts large payments from mortgage companies; balances cash drawers; forwards revenues as appropriate; receives and processes homestead exemption applications; processing property tax returns.

ADDITIONAL FUNCTIONS

Performs other related duties as required.

MINIMUM QUALIFICATIONS

High school diploma or GED. Must be at least 18-years of age, supplemented by college level course work or vocational training in business, bookkeeping or general office procedures and/or one (l) year previous experience and/or training involving tax office operations, cashiering, customer service or general office work preferred. TYPING SPEED: 35 WPM PREFERRED. (If requested by the department, Typing Test will be administered. Application will be reviewed and sent to the department if all other minimum qualifications are met.) Must be able to pass background check.

ADA COMPLIANCE

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements:

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors:

Essential functions are regularly performed without exposure to adverse environmental conditions.

Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.