CALL CENTER CLERK

St.-Bernards-Healthcare; Jonesboro (AR); On-site; USD 16,531,000 - 20,664,000; Part time

Job summary

The Call Center staff at St.-Bernards-Healthcare handles patient room service orders, entering meals in Stella, and verifying accuracy of patient data. They answer menu questions, report issues to management and to a registered dietitian, and handle nutrition concerns with a friendly, healing mindset.

Shifts include weekends and various daytime blocks. Candidates should have a high school diploma or equivalent and at least one year of hospital food service experience; diet-related experience is

Qualifications

• High school diploma or equivalent.
• One year hospital food service experience; diet office/patient diet experience preferred.
• Safety sensitive position; able to lift up to 10 lbs.

Responsibilities

• Handle patient room service orders and enter into Stella.
• Verify patient information and answer menu questions.
• Report issues to management and to a registered dietitian as needed.
• Maintain a friendly, healing-focused attitude during all shifts.

Job description

Part Time , Varied Shifts , Sat & Sun 7am-11am,3pm-7pm or 4pm-8pm

Minimum Age Requirement: 18 years of age or older

JOB REQUIREMENTS

Education

High school education or equivalent.

Experience

One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferred.

Physical

This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

Normal hospital environment. Normal/corrected eyesight. Hearing within normal range. Uses computer, telephone, fax machine, and copier. Continuous sitting. Occasional lifting up to 10 lbs.

JOB SUMMARY

The Call Center staff is responsible for handling patient room service orders. The Call Center staff answers patient calls and enters meal orders into Stella, verifying the accuracy of patient information. She/he also answers menu questions, reports process and quality issues to management, and reports potential patient nutrition concerns to a registered dietitian. Employees in this position must be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on the diet order. This position requires knowledge and understanding of basic diet orders and food allergies. Employees in this position must maintain a friendly and cheerful attitude at all times, reflecting the culture of healing which we promote. The Call Center is staffed to receive patient orders during all hours of room service operation. Telephone lines open at 7:00 AM for room service delivery. Room Service continues until telephone lines close at 7:00 PM. Delivery of meals ends at approximately 7:45 PM or with the delivery of the last order received at 7:00 PM. When on duty, if you must leave the Call Center, another staff member or management team member must be present to handle incoming calls. The Call Center will run the missed meal report three times per day, at the close of each “peak” meal period, (approximately 8:30 AM, 1:00 PM, 7:00 PM). If the patient chooses not to receive a meal, the Call Center will document this as a refused meal in our system. When a patient has refused two or more meals, the Call Center team will let the Dietitian know. Call Center staff will take whatever action necessary to maximize patient satisfaction with room service.