Call Center Associate I (Bilingual English/Spanish)

Urban Health Plan; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a driven Call Center Associate I to support its Bronx-based operations. This remote role requires excellent customer service skills and the ability to thrive in a fast-paced environment. The ideal candidate will be bilingual in Spanish and English, with a commitment to community health. Enjoy a supportive work culture with comprehensive benefits, including fully funded health insurance and a 401(k) retirement plan. Join a team dedicated to improving community health and making a positive impact in the lives of patients.

Benefits

Fully funded health insurance

Dental, vision, and prescription coverage

401(k) retirement plan

Paid vacation and personal days

Flexible Spending Accounts

Entertainment discounts

Fitness discounts

$50,000 term life insurance

Qualifications

• Entry-level position with training provided.
• Must be bilingual in Spanish and English.

Responsibilities

• Answer high-volume calls and schedule medical appointments.
• Respond to patient requests and maintain confidentiality.

Skills

Bilingual Spanish/English

Customer Service Skills

Computer Skills

Self-Motivated

Education

High School Diploma or GED

Job description

Position Summary:

The Call Center Associate I will join our Bronx-based call center team to support the operations of our various health centers. The ideal candidate must be driven and ambitious, capable of working effectively in a fast-paced, service-driven environment. We seek customer service professionals passionate about community-based healthcare. Although this position is remote, it requires some monthly onsite meetings in the Bronx. Applicants must reside locally in the New York City area. Company equipment will be provided, but the candidate must have a suitable home workspace with a desk that can securely accommodate dual monitors, a computer, and other hardware.

Minimum Qualifications:

• High School Diploma or GED required.
• This is an entry-level position with training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Proficiency in computer skills is essential.
• Self-motivated with a commitment to excellence.

Key Duties:

• Answer high-volume telephone calls, schedule medical appointments, and relay messages according to organizational standards.
• Respond to and resolve patient requests and concerns.
• Refer clinical questions to medical providers.
• Maintain confidentiality in compliance with HIPAA and PHI guidelines.
• Update existing patient demographic information.
• Confirm insurance details when necessary.
• Reschedule, cancel, or verify patient appointments as needed.
• Uphold "WE CARE" performance standards in line with Urban Health Plan's Operating Credo.

Starting Compensation:

Minimum $17.25/hour ($35,880/year); maximum $17.25/hour ($35,880/year).

Work Environment, Location, and Schedule:

Remote, Bronx, NY. Schedule: Monday to Friday, 10:00 am - 7:00 pm, with rotating Saturday shifts from 8:00 am - 5:00 pm.

Benefits:

• Fully funded health insurance for employees; 73.5% funded for dependents.
• Dental, vision, and prescription coverage.
• 401(k) retirement plan with 3% employer contribution.
• Paid vacation, personal days, sick leave, and holidays (including your birthday).
• Flexible Spending Accounts for healthcare, dependent care, and commuting.
• Entertainment discounts, pet insurance, Employee Assistance Program.
• Eligibility for Public Service Loan Forgiveness (PSLF).
• Fitness discounts and other perks.
• $50,000 term life insurance.

About Urban Health Plan:

Urban Health Plan (UHP) aims to improve community health and quality of life by providing affordable, comprehensive primary and specialty healthcare, and promoting innovative practices. Founded over 40 years ago by Dr. Richard Izquierdo, UHP is committed to patient-centered, holistic care. We are an equal opportunity employer, welcoming applicants regardless of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, age, marital or family status, or veteran status.