Call Center Associate I (Bilingual English/Spanish)

alphanumeric; New York (NY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking organization as a Call Center Associate I, where your passion for community health can shine. This entry-level position offers a unique opportunity to work remotely while supporting health centers in the Bronx. You'll be the voice that connects patients with vital services, ensuring their needs are met with exceptional customer service. With comprehensive training and a commitment to excellence, you'll thrive in a fast-paced environment. Enjoy competitive compensation and a robust benefits package, including health insurance and paid time off, while making a meaningful impact on community health.

Benefits

Fully funded health insurance

Dental and vision coverage

401(k) retirement plan

Paid time off

Flex Spending Accounts

Entertainment discounts

Employee Assistance Program

Fitness discounts

$50,000 term life insurance

Qualifications

• Entry-level position with training provided.
• Must be bilingual in Spanish and English.

Responsibilities

• Answer high-volume calls and schedule appointments.
• Respond to and resolve patient requests and concerns.
• Maintain confidentiality in compliance with HIPAA.

Skills

Bilingual Spanish/English

Customer Service Skills

Computer Proficiency

Self-motivated

Education

High School Diploma or GED

Job description

Job Details

Health Care Administrative Support

Call Center Associate I (Bilingual English/Spanish) Bronx, NY, Posted: 5/7/2025

Job Description
Job ID#: 3879
Job Category: Health Care Administrative Support
Position Type: Employee (Full Time)
Positions Available: 2

Position Summary:
The Call Center Associate I will join our Bronx-based call center team to support our various health centers. The candidate must be driven and ambitious, able to work effectively in a fast-paced, service-oriented environment. We seek customer service professionals passionate about community-based health care. The position is remote but requires some monthly onsite meetings in the Bronx. Applicants must reside locally in the New York City area. Company equipment will be provided, but candidates must have a suitable home workspace with dual monitor capability.

Minimum Qualifications:

• High School Diploma or GED required.
• This is an entry-level position with training provided.
• Bilingual Spanish/English required.
• Exceptional customer service skills.
• Computer proficiency is essential.
• Self-motivated with a commitment to excellence.

Key Duties:

• Answer high-volume calls, schedule appointments, and relay messages according to communication standards.
• Respond to and resolve patient requests and concerns.
• Refer clinical questions to medical providers.
• Maintain confidentiality in compliance with HIPAA and PHI guidelines.
• Update patient demographic information.
• Verify insurance details when necessary.
• Reschedule, cancel, or verify patient appointments as needed.
• Uphold the 'WE CARE' performance standards in line with Urban Health Plan's Operating Credo.

Starting Compensation: Minimum $17.25/hour ($35,880/year); maximum $17.25/hour ($35,880/year).

Work Environment, Location, and Schedule:
Remote, Bronx, NY. Schedule: Monday to Friday, 10:00 am - 7:00 pm, with rotating Saturday shifts from 8:00 am - 5:00 pm.

Benefits for Full-Time Associates:

• Fully funded health insurance for you; 73.5% funded for your family.
• Dental, vision, and prescription coverage.
• 401(k) retirement plan with 3% employer contribution.
• Paid time off including vacation, personal days, sick leave, and holidays (including your birthday).
• Flex Spending Accounts (Health, Dependent Care, Commuter).
• Entertainment discounts, pet insurance, Employee Assistance Program.
• Eligibility to apply for Public Service Loan Forgiveness (PSLF).
• Fitness discounts and perks.
• $50,000 term life insurance.

About Urban Health Plan:
UHP aims to improve community health and quality of life through affordable, comprehensive primary and specialty health care, driven by innovative practices. Founded over 40 years ago by Dr. Richard Izquierdo, UHP is committed to patient-centered, holistic, quality care. We are an equal opportunity employer, providing consideration without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, age, marital or family status, military or veteran status.

Job Requirements

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