Call Center Associate

Regions Hospital; Saint Paul (MN); On-site; USD 49,386,000 - 66,794,000; Full time

Job summary

HealthPartners is seeking a Call Center Associate for the Food & Nutrition Department at Regions Hospital in Minnesota. The role involves guiding patients and staff on meal selections that meet dietary requirements and entering orders using multiple computer systems.

Requirements include at least 1 year of customer service experience. Schedule is 40 hours per week, with early morning shifts and every other weekend/holiday. Salary is $20.27 per hour.

Qualifications

• 1 year of customer service experience required

Responsibilities

• Communicate with patients, hospital staff and family to understand and provide guidance during the selection of meals that meet dietary requirements.
• Use multiple computer applications to place and verify patient meal orders.
• Perform other duties within the Food & Nutrition Department as assigned.

Skills

Customer service

Job description

Job Description

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional/dietary requirements of the patient. The position uses multiple computer applications to place and verify patient meal orders. Performs other duties within the Food & Nutrition Department as assigned.

FTE

1.0; 40 hours per week

Work Schedule

630am-3pm; Shifts Monday-Friday will vary based on business needs; Required to work every other weekend and every other holiday.

Required Qualifications

• Experience: 1 year of customer service experience required

Salary Rate

$20.27/hour

About Us

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.