Call Center Associate

HealthPartners; Saint Paul (MN); On-site; USD 23,000 - 33,000; Full time

Job summary

HealthPartners in Saint Paul, MN seeks a Call Center Associate in Food & Nutrition to guide patients and families on meal choices meeting dietary needs. You will enter and verify patient meal orders using multiple computer applications and support the department with related tasks.

The role requires excellent customer service, clear communication, and the ability to work with hospital staff. Sunday-Friday scheduling with some weekend/holiday coverage may apply; 40 hours weekly.

Qualifications

• 1 year of customer service experience required

Responsibilities

• Communicates with patients, hospital staff and family to understand and provide meal guidance and dietary recommendations.
• Uses computer applications to place and verify patient meal orders.
• Performs other duties in Food & Nutrition Department as assigned.

Skills

Customer service

Communication

Job description

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional/dietary requirements of the patient. The position uses multiple computer applications to place and verify patient meal orders. Performs other duties within the Food & Nutrition Department as assigned. FTE: 1.0; 40 hours per week Work Schedule: 630am-3pm; Shifts Monday-Friday will vary based on business needs; Required to work every other weekend and every other holiday. Required Qualifications: • Experience: 1 year of customer service experience required Salary Rate: $20.27/hour