Call Center Associate

Same Day Water Heaters, LLC; Houston (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Incentive bonuses

Health insurance options

Flexible scheduling

Casual dress code

Onsite work

Job summary

Same Day Water Heaters, LLC in Houston is hiring a Call Center Associate to join a tight-knit, family-style team. This 100% onsite role focuses on friendly, efficient service, helping customers schedule appointments, share service information, and answer product questions while keeping notes accurate in our system.

You’ll enjoy a supportive environment with flexible scheduling, overtime during peak times, incentive bonuses for performance, and a casual dress code.

Qualifications

• Energetic, positive attitude on every call.
• Comfortable using scripts for guidance.
• Clear and professional communication; helpful attitude.
• Reliable, punctual, ready to grow with the team.

Responsibilities

• Handle inbound and outbound calls with a smile.
• Schedule appointments quickly and easily.
• Share information and answer product questions.
• Keep notes organized and accurate in the system.
• Use problem-solving skills to improve every call.

Skills

Positive attitude

Excellent communication

Reliable

Punctual

Overtime availability

Team player

Job description

Now Hiring: Call Center Associate - Join the Same Day Water Heaters Family!

Are you looking for more than just a job? At Same Day Water Heaters, you're not just another voice on the phone — you're part of a tight-knit team that works hard, laughs often, and supports one another like family.

We're a small, fast-growing national call center based in Houston, TX, helping customers schedule quick and reliable water heater service every single day. With busy season in full swing, we're looking for friendly, motivated people who love great conversations and genuine teamwork.

If you enjoy connecting with people, solving problems, and being part of a fun, supportive environment — this is the place for you!

This role is 100% onsite, come join the energy of our call center!

What You'll Do

• Handle inbound and outbound calls with a smile (yes, customers can hear it!)
• Help customers schedule their appointments quickly and easily
• Share information about our services and answer product questions
• Keep notes organized and accurate in our system
• Use your problem-solving skills to make every call a great experience

Requirements

What Makes You a Great Fit

• You bring great energy and a positive attitude to every call
• You're comfortable using scripts for guidance
• You communicate clearly and professionally — and love helping others
• You're reliable, punctual, and ready to grow with a team that values you
• Peak call times may require mandatory overtime
• Flexibility to work different days/shifts — we're open 7 days a week

Benefits

Perks & Benefits

• $16-$17/hr starting pay
• Health, Vision, Dental, and Life Insurance options
• Incentive bonuses for performance & teamwork
• Casual dress code — jeans & sneakers totally welcome
• Flexible scheduling
• A supportive, family-style work environment where your ideas matter