Rental Shop Greeter | Part Time Seasonal

Boyne Resorts; Lincoln (NH); On-site; USD 17,000 - 22,000; Full time

Job summary

Sugarloaf Mountain Corporation at Loon Mountain Resort is seeking friendly guest services staff to greet guests, explain products, promotions, and hours, and help create a welcoming experience.

You will identify guests’ needs, steer them to appropriate desks, assist with reservations or boot fittings, and provide directions and trail maps.

Maintain a positive demeanor, join daily safety and service briefings, and educate guests about Your Responsibility Code to ensure a safe, enjoyable visit.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Retail experience a plus.

Responsibilities

• Greet guests and guide them to the appropriate area.
• Identify guests' needs and steer them to sign-in stations, Snowsports Desk, Children's Center, or reservations.
• Identify guests with reservations and assist with fulfillment or boot fittings.
• Provide directions and trail maps; share contact information.
• Maintain a positive demeanor and attend daily safety/service meetings.
• Promote safety by educating guests about Your Responsibility Code.

Skills

Customer service

Retail experience

Education

High school diploma or GED

Job description

Overview

Greet and guide guests in their purchase of products offered by Loon Mountain. Master Loon’s services, promotions, and hours of operations in order to provide consistent information to all guests. Actively contribute to a safe and clean environment for all guests throughout Loon Mountain Resort. Provide quality customer service and act with accountability. As a customer focused organization, a crucial part of each employee’s job is to get and keep guests.

Responsibilities

Develop a comprehensive understanding of Loon Mountain’s services and products including various rates, discounts offered, promotions, complimentary items and events.

Greet guests and quickly identify guest’s specific needs and steer them in the appropriate direction: Sign in stations, Snowsports Desk, Children’s Center, or New England Disabled Sports.

Identify guests that have reservations and assist them with the fulfillment of their reservation or help fit boots.

Provide directions and anticipate guest’s questions. Assist guests with sign in process.

Maintain a positive and friendly attitude and demeanor in all interactions.

Attend and participate in daily safety and service meetings.

Provide trail maps, brochures and contact information.

Actively promote a safe recreational environment by educating the public with regards to “Your Responsibility Code.”

Qualifications

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Retail experience a plus.