Call Center Agent (CSR)

Net2Source (N2S); Mesa (AZ); Hybrid; USD 14,000 - 23,000; Full time

Job summary

Net2Source (N2S) in Mesa, AZ is seeking a Call Center / Customer Service Agent. Training will be onsite and the role will transition to remote work. The position handles calls from shareholders, brokers, and institutional clients, with hours aligned to EST.

Requirements include a Bachelor's degree or equivalent, 1–5 years in a financial services call center, and strong English and MS Office skills. The role offers up to $17/hr W2 with a structured schedule.

Qualifications

• Bachelor's degree or equivalent experience.
• 1-5 years of call center experience in a financial services environment.
• Strong verbal and written English.
• Strong problem solving and analytical skills.
• Ability to work accurately under pressure.
• Strong sense of urgency.

Responsibilities

• Answer incoming calls from shareholders, brokers and institutional clients for the various clients that CPU supports.
• Perform necessary research regarding account problems and make outbound calls as necessary.
• Meet individual caller needs while contributing to overall service standards.

Skills

Verbal English

Written English

Typing

MS Office

Problem solving

Under pressure

Sense of urgency

Education

Bachelor's degree or equivalent

Tools

MS PowerPoint

MS Excel

MS Word

Job description

Remote role but need candidates LOCAL TO MESA AZ

Job Title: Call Center / Customer service Agent

MAX RATE : $17/hr.w2

TRAINING WILL BE ONSITE & ROLE WILL THEN BE REMOTE

Once candidates go remote, work hours will be in EST Call Center Hours 8am -8 pm Monday -Friday & Saturdays 9-5:30pm

Job Duties:

Answer incoming calls from shareholders, brokers and institutional clients for the various clients that CPU supports. Provide superior customer service to all clientele (both internal and external). A job holder in this position will also be responsible to perform necessary research regarding account problems and make outbound calls as necessary. The ability to meet individual caller needs while contributing to overall service standards is critical.

MUST HAVE SKILLS:

• Strong Verbal and Written English
• Very good keyboard skills - Formal Training in Typing would be an added advantage.
• Conversant using MS Office - PowerPoint, Excel and MS Word.
• Strong problem solving and analytical skills
• Ability to work accurately under pressure.
• Strong Sense of Urgency.

Additional Information:

• Bachelor's degree or equivalent experience
• 1-5 years of experience in a call center in a customer service environment ideally in a Financial Services industry