Call Center Agent-1

SH Seattle, L.L.C.; Seattle (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Starwood Hotels is seeking a Call Center / PBX Agent to field guest calls, direct inquiries to the right teams, and provide immediate assistance to ensure smooth arrivals and departures.

We value friendly, detail-oriented individuals with a strong service mindset and the ability to multitask in a fast-paced environment. Experience in guest service and a willingness to work a 24-hour operation are essential.

Qualifications

• Minimum 1 year of guest or customer service experience.
• Ability to speak a secondary language is a plus.
• Flexible to meet the demands of a 24-hour operation.
• Strong communication and organizational skills.

Responsibilities

• Answer hotel calls and direct them to the appropriate department.
• Provide on-the-spot information to guests and staff.
• Assist with arrival/departure logistics as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Tools

PBX systems

Job description

Grow with us

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Planning a trip should be fun and easy, right? Our Team is fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests' needs and provide on-the-spot solutions. Of course, they'll also help with arrival and departure, from airport transfers to luggage storage. Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed.

About you

Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.

About us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. 24.21 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy- and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.