Call Center Agent

Moodreact; Washington (District of Columbia); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Moodreact in Washington, DC is seeking a motivated Call Center Agent to assist customers, answer questions, provide product and service information, and support customer engagement and sales initiatives.

You will handle incoming calls, identify needs, offer solutions, and collaborate with sales and service teams to meet goals. Training is provided, with career advancement and mentoring as part of the role.

Qualifications

• High school diploma or equivalent.
• ,
• Strong verbal communication and listening skills.
• Friendly, professional, and customer-focused attitude.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Respond to customer questions regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Assist with customer inquiries, requests, and routine concerns.
• Support customer follow-ups and relationship-building activities.
• Identify potential sales and customer acquisition opportunities.
• Communicate promotions and relevant product or service information.
• Escalate customer concerns to the appropriate team member when necessary.
• Share customer feedback and common questions with the team.
• Collaborate with customer service and sales team members to meet goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Listening skills

Customer-focused

Problem-solving

Organization and multitasking

Phone communication

Education

High school diploma

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Job Summary

We are seeking a motivated Call Center Agent to assist customers, answer questions, provide product and service information, and support customer engagement and sales initiatives. This role is ideal for someone with strong communication skills who enjoys helping people and building positive customer relationships.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Respond to customer questions regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Assist with customer inquiries, requests, and routine concerns.
• Support customer follow-ups and relationship-building activities.
• Identify potential sales and customer acquisition opportunities.
• Communicate promotions and relevant product or service information.
• Escalate customer concerns to the appropriate team member when necessary.
• Share customer feedback and common questions with the team.
• Collaborate with customer service and sales team members to meet goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and listening skills.
• Friendly, professional, and customer-focused attitude.
• Ability to communicate clearly and confidently.
• Strong problem-solving and interpersonal skills.
• Good organizational and multitasking abilities.
• Reliable, adaptable, and self-motivated.
• Comfortable speaking with customers by phone.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching