Call Center Agent

Burjline Builders; Pennsylvania; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive training

Career progression opportunities

Supportive team environment

Positive environmental impact

Job summary

Deeper Green Consulting is seeking a dedicated Call Centre Agent to join on a full-time basis. Based in United, Pennsylvania, USA, you will be the first contact for clients, delivering exceptional service and support and maintaining accurate records.

The role offers a competitive hourly wage and thorough training. Your responsibilities include handling high-volume calls, identifying customer needs, and resolving inquiries with professionalism.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong phone contact handling skills and active listening abilities.
• A patient and empathetic attitude with strong problem-solving skills.
• Proficiency in using computers and CRM systems.
• Ability to multitask, prioritise, and manage time effectively.
• A high school diploma or equivalent is required.

Responsibilities

• Handle a high volume of inbound and outbound calls in a professional and courteous manner.
• Identify and assess customer needs to achieve satisfaction and resolution.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve client enquiries, complaints, and issues efficiently and effectively.
• Keep detailed records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Work collaboratively with team members to achieve individual and team targets.

Skills

Customer support experience

Excellent communication

Active listening

Empathy

CRM proficiency

Time management

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Call Centre Agent

Deeper Green Consulting is a forward-thinking environmental consultancy dedicated to providing sustainable solutions for businesses. We pride ourselves on our commitment to excellence and our collaborative approach to creating a greener future. We are currently seeking a dedicated and professional individual to join our team.

Job Overview

We are looking for a motivated and customer-focused Call Centre Agent to join our team on a Full-Time basis. Based in United, Pennsylvania, USA, you will be the first point of contact for our clients, providing exceptional service and support. This role is crucial in maintaining our reputation for quality and professionalism. The offered salary is $14 - $22 USD per hour, commensurate with experience.

Responsibilities

• Handle a high volume of inbound and outbound calls in a professional and courteous manner.
• Identify and assess customer needs to achieve satisfaction and resolution.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve client enquiries, complaints, and issues efficiently and effectively.
• Keep detailed records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Work collaboratively with team members to achieve individual and team targets.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong phone contact handling skills and active listening abilities.
• A patient and empathetic attitude with strong problem-solving skills.
• Proficiency in using computers and CRM systems.
• Ability to multitask, prioritise, and manage time effectively.
• A high school diploma or equivalent is required.

Benefits

• Competitive hourly wage.
• Comprehensive initial and ongoing training.
• Opportunities for career progression and professional development.
• A positive and supportive team-oriented work environment.
• The chance to be part of a company making a positive environmental impact.