Call Center Agent

Conduent State Healthcare, LLC; Kaneohe (HI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Vision coverage

Paid time off

Job summary

Conduent State Healthcare, LLC is seeking a Call Center Agent in Honolulu, HI. The role supports clients’ customers as the first point of contact, addressing account questions, resolving issues, and delivering exceptional service in a fast-paced environment.

You will handle escalated inquiries, work with mainframe and web-based tools, and contribute to achieving performance targets while maintaining a positive customer experience.

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• One or more years in Call Center Environment/Customer Experience.
• Two or more years Medicaid or medical insurance experience.
• Call center experience in telephone customer service or related experience.
• Must type at least 50 WPM.

Responsibilities

• Actively listen to clients' customers and deliver world-class experiences.
• Assist customers with accounts via telephone, email, and website inquiries.
• Respond to administration-related inquiries using training and knowledge resources.
• Identify customer needs to provide complete and accurate information.
• Process transactions via mainframe or web-based applications.
• Maintain knowledge of company programs, policies, and technology.
• Communicate in a warm and empathetic manner.
• Provide support to other positions during heavy workloads or absences.
• Handle conflict and resolve issues for frustrated customers.
• Explain complex information clearly to ensure understanding.

Skills

Call center experience

Customer service

Data entry

Type 50 WPM

Education

High School Diploma

Tools

Microsoft Office

CRM systems

Job description

Description: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Agent Location: Onsite – Honolulu, HI Pay Rate: $19.000 per hour Employment Type: Full time Shift Information: 7:30 am – 5:00 pm, Monday – Friday Job Summary: We're hiring a Call Center Agent you will be supporting our client's customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.

Key Responsibilities:

• You will actively listen to our clients' customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them
• You will not only be there to help customers with their accounts, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.
• Respond to all administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
• Identify customer needs to ensure the customer is provided with complete and accurate information
• Process required transactions via mainframe or web-based applications
• Maintaining a thorough knowledge of the company and client programs, policies, and technology
• Communicate effectively in a warm and empathetic manner
• Maintaining a thorough knowledge of the company and client programs, policies, and technology
• Providing support to other positions/operations in cases of heavy workloads or absences
• Provide calm conflict resolution and problem resolution for frustrated customers
• The ability to convey complex information in clear and concise terms to ensure customer understanding
• Strong work ethic
• Effective and accurate written and verbal communication skills

Required Qualifications:

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• One or more years in Call Center Environment/Customer Experience
• Two or more years Medicaid or medical insurance experience
• Call center experience in telephone customer service or related experience.
• Comfortable working within established processes and procedures.
• Must be able to commit 100% attendance during training period
• Lift and shift up to 50 lbs.
• Must type at least 50 WPM.

Preferred Qualifications:

• Strong customer service, communication, and problem-solving skills.
• Experience handling escalated customer concerns and complex issues.
• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attestation to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.
• Experience handling inbound customer support calls.
• Proficient with words and sheets.
• Self-motivated with an outgoing, positive, energetic attitude
• Strong skills with Microsoft Office Suite to create presentations.
• Possesses excellent public speaking, communication, and presentation skills.
• Ability to multi-task, manage time and workload effectively with situation to detail
• Ability to adapt to and incorporate new technologies, analyze new situations and apply problem-solving skills

What We Offer:

• Pay Rate is $19.00 per hour (Bi-weekly pay), which may be your state's minimum wage. Please take this into consideration when applying.
• Benefits from day one (medical, dental, vision) for eligible roles.
• PerkSpot – Employee discount program.
• Paid time off and holidays.
• Paid training.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.
• No weekend.
• Positive employee friendly culture
• Full-Time: 7:30 am – 5:00 pm, Monday – Friday (Flexible hours based on coverage needed)

Pay Transparency: Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy .a25371ca-cde7-4fb6-ba87-2cf40b156c8b