Call Center Agent

TeleSpecialists; Fort Myers (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Tuition reimbursement

Job summary

TeleSpecialists is seeking a position-based, in-person navigator to coordinate the care between patients and physicians within our Fort Myers office. This role handles high volumes of calls, routing them to the dispatcher and ensuring information reaches the physician team promptly.

The ideal candidate will have a High School Diploma and familiarity with call centers, plus strong communication skills and a proactive attitude to support interdepartmental coordination in a fast-paced environment.

Qualifications

• Must have high school diploma or equivalent.
• Call center experience preferred (1 year).
• Strong communication and interpersonal skills required.
• Ability to adapt to new technology and tools.
• Able to handle high-volume calls with professionalism.

Responsibilities

• Coordinate and manage teleneurologists’ schedules for rounding and teleneurology.
• Serve as essential link between patients and teleneurology team.
• Receive and triage calls from client hospitals.
• Promote collaboration with internal and external healthcare team members.
• Other duties as assigned.

Skills

Interpersonal communication

Oral communication

Written communication

Adaptability with technology

Customer interaction

Self-motivation

Task prioritization

Team collaboration

Education

High School Diploma

Call center experience

Job description

This is an in-person, in-office position at the Fort Myers office.Day and Night Shifts Available.

About Us:

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.

Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Tele Specialists Offers:

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• Paid Vacation
• Leadership Training Classes
• Tuition Reimbursement

About the Role:

The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.

Duties/Responsibilities:

• Coordinates and manages teleneurologists’ schedules for rounding and teleneurology
• Serve as an essential link between patients and teleneurology team
• Receive and triage calls from client hospitals.
• Promote collaboration to both internal and external healthcare team members.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact with internal and external customers
• Flexible and adaptable with learning and understanding technology
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Able to communicate effectively within department and with members of interdisciplinary teams

Education and Experience:

• High School Diploma required
• 1-year in a call center preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer