Call Center Agent

LBUCommunityClinic; Dallas, Northern (TX, KY); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

PTO Day One

8 Holidays

Medical/Dental/Vision

Basic Life Insurance

Short-Term Disability

401(k) match

Difference Card

Job summary

LBU Community Clinic is seeking a customer‑facing team member to handle incoming calls, provide information about services, and help with scheduling. The role requires strong customer orientation and flexibility to travel locally if needed, with immunizations and medical testing maintained.

Bilingual Spanish/English is a plus, and no prior experience is required. Join a mission-driven clinic focused on accessible, family-centered care and a warm team environment.

Qualifications

• No prior experience required.
• Bilingual Spanish and English is a plus.
• Willingness to work occasional Saturdays.
• Maintain immunizations and medical testing as required.

Responsibilities

• Handle incoming calls and provide information about clinic services.
• Assist with scheduling, call transfers, and general inquiries.
• Troubleshoot basic concerns and verify insurance coverage.
• Document messages and respond to after-hours messages.
• Assess urgency and direct to appropriate staff.
• Additional duties may be assigned by supervisory staff.

Skills

Customer service

Bilingual Spanish/English

Scheduling

Job description

Bold. Purpose‑Driven. Heart‑Led.

What this means FOR YOU:

• PTO accrual that starts onDay ONE
• 8Observed Holidays
• ComprehensiveMedical, Dental, and Vision Insurance
• Basic LifeInsurancePAIDby employer
• Short‑Term Disability Insurance CoveragePAIDby employer
• 401(k) Retirement Planwith up to 5% employer match – 100% vested from day one.
• The Difference Card– LBU funds part of your deductible for eligible in-network medical expenses.

WHAT YOU WILL DO:

In this role, you will handle incoming calls and provide accurate information about clinic services while identifying customer needs and assisting with scheduling, call transfers, and general inquiries. You will troubleshoot and resolve basic concerns, schedule or adjust appointments based on availability, and verify insurance coverage and sliding‑fee eligibility. You will document and relay messages efficiently, respond promptly to after‑hours service messages, and assess the urgency of calls to escape them to the appropriate staff, such as nurses, when necessary. Additional duties may be assigned by supervisory staff.

WHO YOU ARE:

You are customer oriented. You are able to work occasional Saturdays, travel locally when required, and maintain all necessary immunizations and medical testing. No prior experience or specialized training is required. Bilingual (Spanish & English) is a plus.

LBU Community Clinic is where compassion and community come together, delivering accessible, family‑centered care that truly makes a difference. Our mission—growing healthy, together—creates a warm, dignified environment where every patient is valued and supported. Joining this team means stepping into a purpose‑driven culture built on heart, equity, and meaningful impact. Join the movement today!