Call Center Account Representative

Employ-Temps; Uniontown (Fayette County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Direct Deposit

Weekly Pay

Job summary

Employ-Temps is hiring a Call Center Account Representative in Uniontown, OH. You will be the frontline contact for members, providers, and clients, guiding them through health and disability plan claims and resolving inquiries with professional service.

This role requires at least 1 year in a call center, solid communication skills, and familiarity with Microsoft Office. The position is on-site with benefits including health, dental, and vision insurance once hired.

Qualifications

• 1 year of experience in a call center environment.
• Excellent communication skills with a professional demeanor.
• Proficiency with Microsoft Office Suite.
• Basic understanding of medical terminology.
• Positive attitude and cooperative work ethic.

Responsibilities

• Handle inbound calls from members, providers, and clients.
• Assist with health and disability plan claim inquiries.
• Provide accurate information and support to resolve issues efficiently.
• Document interactions thoroughly in company systems.
• Assist with training new team members and cover various duties as needed.

Skills

Call center experience

Communication skills

Teamwork

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Call Center Account Representative

Are you looking to make a meaningful impact in the healthcare industry while working in a dynamic call center environment? We’re searching for a dedicated Call Center Account Representative to join our team in Uniontown, Ohio. In this vital role, you will serve as the frontline communicator, helping members and providers navigate health and disability plan claims. If you thrive on providing exceptional customer service and solving complex issues, this opportunity is perfect for you!

Join a supportive team offering a starting pay of $17.50 per hour, with comprehensive benefits including health, dental, and vision insurance, and more once hired.

Hours

Monday - Friday, 8:00am to 5:00pm (1st Shift)

Pay

$17.50 Per Hour

Key Responsibilities

• Handle inbound calls from members, providers, and clients
• Assist with health and disability plan claim inquiries
• Provide accurate information and support to resolve issues efficiently
• Document interactions thoroughly in company systems
• Assist with training new team members and cover various duties as needed

Minimum Requirements

• At least 1 year of experience in a call center environment
• Excellent communication skills with a professional demeanor
• Experience answering back-to-back phone calls
• Proficiency with Microsoft Office Suite
• Basic understanding of medical terminology
• Positive attitude and cooperative work ethic
• Ability to work independently and collaboratively

Nice to Have Skills

• Experience handling healthcare benefits inquiries
• Prior experience in claims resolution or customer education

Preferred Education and Experience

• High School Diploma or GED
• Experience in customer service within health-related fields is a plus

Other Requirements

• Must be able to handle back-to-back calls efficiently
• Willingness to assist with training new hires and cover various duties as needed
• Ability to work on-site at our Uniontown location

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Direct Deposit
• Weekly Pay
• More benefits once hired in

You can view all our jobs at https://careers.employtemps.com/

Employ-Temps Staffing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation or gender identity, or any other characteristic protected by federal, state, or local laws.
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