Call Center

Appone; Leesburg (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

HealthWorks for Northern Virginia is seeking a Front Desk Specialist to support call center and clinic operations in Leesburg, VA. The role involves scheduling appointments, verifying patient information, and guiding patients through eligibility and payments processes.

The ideal candidate will be fluent in Spanish, have healthcare exposure, and possess solid computer skills. This on-site position offers comprehensive benefits and a collaborative team environment.

Qualifications

• High School Diploma or GED required; fluency in Spanish required.
• Recent work experience in a health care setting preferred.
• Proficient computer skills and exemplary customer service.
• Experience with Electronic Health Records preferred.
• Cultural competence and teamwork oriented.

Responsibilities

• Answer incoming calls and schedule appointments across centers.
• Verify and update patient demographics; advise on visit requirements.
• Assist with eligibility for Sliding Fee Scale and coordinate with Registration Assistance.
• Enter visits in eClinicalWorks and generate patient superbill.
• Manage patient flow and coordinate with staff to minimize no-shows and delays.
• Provide interpretation services as needed.

Skills

Spanish fluency

Customer service

Computer skills

Interpreting services

Education

High School Diploma or GED

Tools

eClinicalWorks

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Call Center

Description

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org.

Work Life Balance - NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays.

HealthWorks is a mandatory flu vaccine organization.

Pay - $19/h

Description of Duties:

• Answer and address incoming calls. Schedule appointments for all centers and departments (excluding Dental) based on provider availability.
• Verifies and updates patient demographic information and advises the patient regarding any requirements of the visit.
• Reviews where registrations forms and other documents can be accessed prior to patient arriving in the office.
• Assist patient in determining eligibility for Sliding Fee Scale Discount Program. Advise patients of discount and payment options and schedules patient to meet with Registration Assistance Coordinator to determine slide qualification.
• Initiates patient visits on eClinicalWorks and creates the patient superbill.
• Monitors patient flow through the clinic-from the waiting room, to the clinical staff and completion of visit. Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize provider time.
• Functions as a Front Desk Specialist when needed. Be proactive in addressing patient needs and trouble shooting patient concerns. Strive to make each consumer satisfied with the clinic services.
• Assists clinical and administrative staff in evaluating patient services, such as patient satisfaction questionnaires and other evaluation tools.
• Treats all patients in a culturally competent and sensitive manner and demonstrates care and compassion at all times towards all.
• Provides interpretation services as needed or requested.
• Other duties as assigned or are in the best interest in the care and safety of the patient.

Position Requirements

Qualifications/Requirements:

High School Diploma or GED required. Fluency in Spanish required.Recent work experience in a health care setting required. Must have a positive history of work attendance and punctuality. Proficient computer skills and exemplary customer service skills required. Fluency in Spanish required. Medical appointment scheduling, knowledge of medical terminology and experience with Electronic Health Record preferred. All staff is expected to function within a collaborative team practice model, supporting the efforts of the other employees. Cultural competence and experience required.

Full-Time/Part-Time Full-Time

Close Date

Open Date 9/29/2026

Location LCHC Leesburg

This position is currently accepting applications.