Account Representative

Calibration Laboratory, LLC; Merrillville (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

401(k) with company matching

Vacation and sick time after 90-day

Company logo apparel

Ten paid holidays

Flexible office hours

Job summary

Calibration Laboratory, LLC is seeking an Account Representative in Indiana to manage customer relationships, prepare calibration quotes, and support service scheduling. You will respond to inquiries, provide product and technical information, and maintain accurate customer data.

The role emphasizes customer service excellence, organization, and knowledge of calibration terminology. A strong focus on meeting deadlines and expanding product knowledge is required.

Qualifications

• Two or more years of customer service experience in manufacturing, industrial, or technical sales.
• Excellent customer service with professional phone and email communication.
• Proficiency with MS Word, Outlook, Excel, and PowerPoint; ability to learn proprietary software.

Responsibilities

• Answer incoming phone calls and direct them to the appropriate employee.
• Respond to customer inquiries via phone and email regarding calibration quotes.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Assist with scheduling onsite calibration services.
• Provide customers with updates on their equipment and service status.
• Educate customers on calibration terminology, features, and benefits to improve customer satisfaction.
• Build and maintain strong, long-lasting customer relationships.
• Understand business structures across various industries to identify key decision-makers.
• Generate calibration quotes using internal software programs.
• Contact customers promptly to obtain purchase orders and other required purchasing documents.
• Stay organized and task-oriented to meet objectives and deadlines.
• Maintain accurate customer account information.
• Continuously expand job knowledge by studying equipment profiles, calibration methods, and participating in technical discussions within the laboratory.
• Maintain a working knowledge of the laboratory's current Scope of Accreditation.

Skills

Customer service

Communication

Multitasking

Attention to detail

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

PowerPoint

Job description

Job Description

Seeking a career-minded, highly motivated individual to join the Calibration Laboratory, LLC team as an Account Representative.

The Account Representative will utilize strong organizational, customer service, and multitasking skills, along with technical aptitude, to prepare quotes, manage customer relationships, and respond to customer inquiries.

Summary of Position

The Account Representative plays a fundamental role in customer acquisition and retention by delivering exceptional customer service. This position is primarily responsible for preparing calibration quotes, maintaining customer accounts, and providing outstanding support to our existing customer base.

Responsibilities

• Answer incoming phone calls and direct them to the appropriate employee.
• Respond to customer inquiries via phone and email regarding calibration quotes.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Assist with scheduling onsite calibration services.
• Provide customers with updates on their equipment and service status.
• Educate customers on calibration terminology, features, and benefits to improve customer satisfaction.
• Build and maintain strong, long-lasting customer relationships.
• Understand business structures across various industries to identify key decision-makers.
• Generate calibration quotes using internal software programs.
• Contact customers promptly to obtain purchase orders and other required purchasing documents.
• Stay organized and task-oriented to meet objectives and deadlines.
• Maintain accurate customer account information.
• Continuously expand job knowledge by studying equipment profiles, calibration methods, and participating in technical discussions within the laboratory.
• Maintain a working knowledge of the laboratory's current Scope of Accreditation.

Skills and Requirements

• Preference will be given to individuals with two or more years of customer service experience in a manufacturing, industrial, or technical sales environment.
• Excellent customer service skills with a strong emphasis on professional phone and email communication.
• Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint, with the ability to quickly learn proprietary software.
• Ability to multitask in a fast-paced environment.
• Excellent attention to detail.
• Valid driver's license with a good driving record.
• Must pass the entrance exam (see Application Process below).

Education

• High school diploma or equivalent required.

Reports To

The Account Representative reports directly to the Quality Manager.

Our Mission

We are committed to providing high-quality instrument calibration services, both onsite and in our laboratory, in accordance with established procedures and our customers' requirements. We strive to deliver prompt, efficient, and cost-effective service while meeting the specific needs of every client.

Benefits

• Health, dental, vision, and life insurance.
• 401(k) retirement plan with company matching contributions.
• Vacation and sick time available after successful completion of the 90-day probationary period.
• Company-provided logo apparel.
• Ten paid holidays:
  • New Year's Day
  • Good Friday
  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
• Office hours:
  • Monday–Thursday: 7:30 a.m. – 4:30 p.m.
  • Friday: 7:30 a.m. – 2:00 p.m.

About Us

Calibration Laboratory, LLC is an ISO/IEC 17025-accredited commercial calibration laboratory.

• In business since 1977.
• Friendly and enjoyable work environment.
• Veteran-owned company.

For more information, please visit www.callabco.com.