Calibration Manager (58157)

Ats Family; North Billerica (MA); On-site; USD 78,000 - 88,000; Full time

Job summary

Applied Technical Services (ATS) Cal-Tek North Billerica, MA seeks a Lab Manager to lead calibration operations, supervise technicians, ensure quality and safety, and grow our calibration services footprint in the Boston area.

You will plan, coordinate, and evaluate all technical activities, perform calibration when needed, and partner with sales to deliver service to clients; travel up to 25% and a strong commitment to customer satisfaction is essential.

Qualifications

• High School diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• 5+ years of calibration experience with a minimum of 3 years in supervision/management.
• Experience managing a team, hiring, goal setting, and coaching for performance.
• Growth-oriented background with client engagement and strong relationships.
• Strong communication and interpersonal skills for high-performing teams.

Responsibilities

• Provide leadership to technicians in day-to-day responsibilities.
• Manage calibration services and supplies focusing on quality, safety, and compliance.
• Coordinate with customers to deliver calibration services.
• Assist sales teams with marketing and promotion of calibration services.
• Manage service agreements and procurement of supplies/equipment.
• Ensure resources meet customer requirements and service commitments.
• Evaluate department performance and identify growth opportunities.
• Maintain hands-on calibration capability for department’s equipment.
• Lead, train, and develop calibration staff.

Skills

Leadership

Team management

Customer coordination

Calibration expertise

Communication

Process improvement

Education

Associate's or Bachelor's degree preferred

Tools

Calibration equipment

Job description

Job Details

Job Location: CAL TEK - NORTH BILLERICA, MA. Position Type: Full Time Indirect. Salary Range: $78000.00 - $88000.00 Salary/year.

Applied Technical Services, LLC (”ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Cal-Tek, a wholly owned subsidiary of ATS, is seeking a Lab Manager to be based at the N. Billerica, MA location.

Cal-Tek offers In-Lab and On-site calibration and repairs services for all types of electrical, electronic, mechanical and laboratory equipment.

Position Summary

The Lab Manager is an operational leadership role within our Calibration segment, responsible for planning, coordination, evaluation and supervision of all technical and operational activities and team members at our North Billerica, MA location. This role will also be responsible for performing calibration services and must have the applicable technical acumen for doing so. This is an exciting opportunity to expand ATS’s calibration services footprint in the Boston area market.

Responsibilities

• Provide leadership and guidance to technicians and other employees in their day‑to‑day responsibilities
• Manage all calibration services and related supplies with a focus on quality, safety, and compliance
• Work directly with customers to coordinate, support, and deliver calibration services
• Assist inside and outside sales teams with the marketing and promotion of calibration services
• Manage agreements related to the delivery of calibration services and the purchase of supplies and equipment
• Ensure resources are in place to meet customer requirements and service commitments
• Evaluate department performance and identify growth and expansion opportunities
• Maintain hands‑on technical capability, including the ability to calibrate most equipment assigned to the department
• Authorized to manage staff performance in alignment with company policy
• Lead, train, and develop calibration staff to meet departmental and company objectives

Qualifications: Required Experience and Skills

• High School diploma or equivalent; Associate’s or Bachelor’s degree preferred
• 5+ years of related experience in the calibration of precision measurement or test equipment with a minimum of 3 years’ experience in a supervisory or management capacity
• Relevant experience or demonstrated capability managing a team including hiring, establishing goals/metrics, and coaching for strong performance
• Experience in a growth-oriented business is strongly preferred
• Results-oriented, proactive, and ability to balance multiple deliverables to drive financial success
• Client-centric mindset with experience engaging with a variety of client contacts and maintaining strong relationships
• Excellent communication and interpersonal skills with demonstrated ability to develop high‑performing teams
• Continuous improvement and efficiency-focused leadership

Additional Requirements

Ability and willingness to work 40 hours (and overtime as needed) to meet customer demands and schedules Ability and willingness to fly and/or drive to client sites, tradeshows, or other company sponsored events up to 25% Clean driving record and ability to pass a background check and drug screening

Physical Requirements

• Ability to lift up to 60lbs
• Maneuvering to and around equipment
• Bending, kneeling, stooping, and reaching
• Climbing stepstools or ladders

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities perform the essential functions.

EOE/AA/M/F/Vet/Disability

ATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic as established by law.

U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.