Cage Supervisor

Shobangaming; Northern (KY); Hybrid; USD 47,000 - 66,000; Full time

Job summary

Shoshone-Bannock Casino Hotel in Fort Hall, ID is seeking a Cage Supervisor. You will oversee daily Cage activities, supervise staff, and ensure top-tier customer service. You will align operations with strategic goals and comply with tribal, state, and federal gaming rules.

The role requires leadership, cash handling expertise, and strong communication. Evening/weekend availability and standard casino duties apply.

Qualifications

• High school diploma or GED required.
• Minimum two years of casino cashier, accounting, or related experience.
• Background screening and tribal/national compliance required.

Responsibilities

• Lead Cage division operations and staff.
• Ensure accurate daily reports and financial controls.
• Coordinate with management on strategic goals for service delivery.
• Maintain compliance with gaming regulations and policies.

Skills

Staff supervision

Cash handling

Customer service

Communication

Policy adherence

Education

High School Diploma or GED

Tools

Windows suite

10-key calculator

Currency machines

Job description

JOB DESCRIPTION

Full Time Fort Hall, ID, US

Salary Range: $22.77 To $31.88 Hourly

DEPARTMENT

Cage

REPORTS TO

Cage Manager

LICENSING LEVEL

Key

SALARY GRADE

NE08

FLSA STATUS

Non-Exempt

POSITION SUMMARY

Oversees and coordinates the daily activities of the Cage division. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
• Increases staff effectiveness by orienting, training, coaching, counseling, and disciplining employees; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
• Hosts pre-shift meetings to ensure communication among personnel regarding Cage related activities.
• Helps to ensure departmental staffing is maintained within budgetary requirements.
• Conducts evaluations of Cage services and works with staff to take appropriate steps to improve performance and/or customer service levels.
• Ensures the efficiency of Cage operations and maximum level of service is achieved through a culture of teamwork and consistency.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
• Complies with all property and department policies and procedures.
• Oversees vault and cage operations.
• Reviews and verifies jackpot payouts and tax form transactions.
• Oversees drops and fills for kiosks and ATMs.
• Responds to customer inquiries or complaints.
• Prepares and presents daily opening, closing, and variance reports.
• Performs as Cage Cashier or Cage Main Banker as necessary.
• Maintains a professional, organizational, and community reputation.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Department organization, functions, objectives, policies and procedures.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Drop count, cage, and cashiering operations.
• Cash handling, banking, and/or accounting methods and procedures.

Skill in:

• Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Operating a 10-key calculator, currency machines, and cash service ID scanner.
• Preparing, reviewing, and analyzing operational and financial reports.
• Supervising, training, and evaluating assigned staff.
• Making effective decisions in emergency situations.

Ability to:

• Communicate efficiently and effectively both verbally and in writing, individually and in group settings.
• Maintain confidentiality.
• Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Work independently and meet strict timelines.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Two (2) years of casino cashier, accounting, or related experience.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below. Tribal and Native American preference shall apply to all positions.

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must be able to submit supporting documentation of education and training to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
• Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.
• Personal reference check and employment verification.
• Conducts Federal, State, and tribal criminal history in accordance with the Shoshone-Bannock Tribes Gaming Commission Regulation, Part 400.7, Background Investigations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to sit; walk; stand; use hands to manipulate, touch, or grasp; use a computer and cellphone/telephone; and talk or hear. The employee occasionally is required to reach with hands or arms; and lift up to 25 pounds. The employee may rarely climb or balance; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may occasionally be exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, or violent individuals.

WORK ENVIRONMENT

Work is generally performed in a casino setting with a moderate and occasionally high noise level. Evening and/or weekend work is required. Tight time constraints and multiple demands are common. Travel is required for training, meetings, conferences, presentations, and other events.