Cage Shift Supervisor - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Life Insurance

Disability

Retirement match

Bonus structure

Merit increases

Mentorship programs

Tuition reimbursement

Free parking

Discounted meals

Travel discounts

Job summary

Live! Casino & Hotel Maryland is seeking a dynamic Cage Shift Supervisor to lead the cage department on a shift basis. You will supervise cage, main bank, and chip bank staff to ensure a seamless guest experience.

The role requires strong leadership, regulatory knowledge, and excellent guest service skills, with HR duties like tracking LOA and PTO. A flexible schedule including weekends and holidays is expected.

Qualifications

• Experience in casino cage operations or banking preferred.
• Must comply with state gaming regulations and licensing requirements.
• Strong ability to manage time and priorities under pressure.
• Excellent guest service and problem resolution skills.

Responsibilities

• Oversee cage operations, main bank, and chip bank on shift.
• Supervise team members and coordinate scheduling and training.
• Ensure accuracy of paperwork, currency orders, and internal controls.
• Maintain confidentiality and effective communication with other departments.
• Track LOA, PTO, and special requests per HR duties.

Skills

Leadership

Analytical thinking

Regulatory knowledge

Guest service

Communication

Education

High School Diploma

College experience preferred

Job description

Why We Need Your Talents

We are seeking a dynamlic and energetic leader joing our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Overview

We are seeking a dynamlic and energetic leader joing our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Responsibilities

Where You'll Make an Impact

• Maintains working knowledge of Cage operations internal functions, controls and software
• Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
• Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
• Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.

Qualifications

Skills You'll Need to Succeed

• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Ability to solve complex problems.
• Ability to distinguish between colors
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Broad variety of tasks and deadlines requires an irregular work schedule.

A Few Must Haves

• One (1) to two (2) years of experience in casino cage operations or banking preferred.
• High School diploma or GED equivalent required.
• College degree or some level of secondary education preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.
• The Cage Supervisor must be flexible to work mostly days, weekends and holidays.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Physical Requirements

• You will need to walk up and down stairs to the Casino floor.