Cage Shift Supervisor - MGM Springfield

MGM Resorts International; Springfield (MO); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Healthcare

Wellness program

Discounts

Free meals

Free parking

Development & volunteering

Job summary

MGM Resorts International in Springfield, MA is seeking a Cage Shift Supervisor to lead daily cage operations and ensure compliance with gaming regulations. You will oversee cash handling, conduct reporting, and support the Cage Shift Manager in leadership tasks.

Ideal candidates have a high school diploma or GED and 2+ years of relevant experience in a casino or banking role; strong customer service and problem-solving skills are essential in a high-energy environment.

Qualifications

• High school diploma or GED required.
• 2+ years of relevant experience in casino, cashier, or bank roles.

Responsibilities

• Supervise Cage and Credit activities, ensuring count integrity and gaming compliance.
• Verify all transactions over $2,500 for accuracy.
• Generate reports for each shift and the 24-hour period.
• Submit reports to Accounting in a timely manner.
• Perform disciplinary actions for shift personnel.
• Maintain attendance records and vacations.
• Assist Hosts and Management with payouts for high-profile players.
• Monitor Cage areas to ensure compliance with MLGCA regs.
• Resolve guest, employee, and transaction issues and brief Management.
• Train Cage staff and assist with hiring and discipline.
• Prepare daily summaries and bank deposits.
• Maintain accuracy of all transactions.

Skills

Cash handling

Education

High school diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Cage Shift Supervisor at MGM Springfield, you will be responsible for managing daily cage operations, ensuring compliance with Massachusetts Gaming regulations and Title 31, and assisting the Cage Shift Manager in various leadership tasks, all while delivering exemplary customer service in a high-energy environment. Your role will require strong oversight of cash handling processes and a commitment to adhering to internal policies to maintain operational integrity.

THE DAY-TO-DAY:

• Supervise and participate in Cage and Credit activities, ensuring count integrity and gaming compliance
• Verify all transactions over $2,500 in order to verify accuracy
• Generate reports for the end of each shift and at the completion of the 24-hour period.
• Turn in reports and paperwork to Accounting in a timely manner.
• Perform disciplinary functions for each shift personnel.
• Maintain attendance records and vacations.
• Assist Hosts and Upper Management with needs for high profile players when handling payouts.
• Constantly monitor all Cage areas to ensure operations meet MLGCA regulations
• Resolve guest, employee, and transaction problems. Keep Management abreast of prevalent issues.
• Train Cage staff and provide performance coaching and feedback as well as assist with hiring, firing and disciplinary actions.
• Assist with preparing daily summary and bank deposits.
• Maintains accuracy of all transactions.

THE IDEAL CANDIDATE:

• Has high school diploma or GED
• Has 2+ years of prior relevant experience or cashier/casino credit/main bank experience

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Range:

The pay range for this role is:

$38,300.00 - $52,600.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.