Cage Shift Supervisor (Full Time)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Agua Caliente Casinos Rancho Mirage is seeking a Cage Supervisor to lead cage operations during shifts, ensuring adherence to AML rules and company procedures. You will supervise cage cashiers, balance the main bank, and maintain strict cash controls while providing excellent guest service.

The role requires strong English communication, a high school diploma or GED, and prior supervisory experience in high-volume cash environments.

Qualifications

• High school diploma or GED required with cashier experience.
• Must adhere to AML program and related regulations.
• Professional demeanor with strong English communication skills.
• Experience supervising cage cashiers and staff.

Responsibilities

• Oversee cage operations during shifts and ensure policy compliance.
• Balance main bank and manage cash handling procedures.
• Supervise cage cashiers and provide training and evaluation.
• Handle customer inquiries and manage escalations as needed.
• Prepare staffing schedules and approve time off requests.

Skills

AML compliance

Cash handling

English proficiency

Supervisory experience

Customer service

Education

High school diploma or GED

Tools

Ten Key Adding Machine

Job description

Job Details

Job Details: Job Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Banking - Cage, Job Description Summary

Responsible and accountable for the operations of the cage activities during a shift. Follows cage policies and procedures, ensures Cashiers follow same procedures. Interface with other departments. Handle customers in a professional and friendly manner.

Essential Duties and Responsibilities (other duties may be assigned)

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
• Maintain security and accountability of company funds located in cages during designated shift.
• Assist in balancing main bank.
• Must be able to work in a window when necessary.
• Supervise cage cashiers. Provide orderly and positive working environment.
• Prepare staffing schedules. Approve days off, vacations, personal days and follow up with paperwork.
• Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork.
• Handle customers’ complaints and inquiries.
• May review Cash Operations Surveillance Tape.
• Monitors staff performance; ensuring adherence to casino policies and procedures.
• Provides excellent guest service to both guest and internal clients.
• Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

• Directly supervises Main Bank and Cage Cashiers.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Prepares monthly variation and activity report for Director of Cage and Credit.
• Interface and provides Cashiers with ongoing training and information.
• Prepares evaluation of Cashiers when due.
• Other related duties as assigned by Director of Cage and Credit or Cage Shift Manager.

Access to Sensitive Areas and Information

As per the ACGC Access Matrix.

Signatory Ability

All Cage related formsQualifications: Required Education and/or Experience

• High school diploma or G.E.D.
• 2 years related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• Proficient in using the Ten Key Adding Machine.
• Must have a professional demeanor and be able to communicate well with the public.
• Must be able to communicate in English.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform required job duties.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escal when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.