Cage Shift Supervisor: Casino Banking & Guest Service

Landry's; Biloxi (MS); On-site; USD 34,000 - 46,000; Full time

Job summary

The Post Oak in Biloxi, MS seeks a Player Services Shift Supervisor to assist the Shift Manager in running daily operations and ensuring a high-quality guest experience in the casino.

You will supervise Player Services staff, help with staff development and scheduling, and ensure compliance with gaming regulations while delivering courteous service and maintaining confidentiality of financial data.

Qualifications

• Must have gaming license and ability to supervise staff.
• Proficiency in MS Word, Excel, Outlook.
• Demonstrated leadership and ability to manage multiple tasks.

Responsibilities

• Supervise Player Services personnel to ensure policies are followed.
• Deliver courteous, professional guest service in all interactions.
• Develop staff: interviews, hires, evaluations.
• Review staffing levels and delegate responsibilities to meet budgets.
• Ensure compliance with casino banking and state/federal guidelines.
• Review shift activities with the Player Services Shift Manager.
• Maintain a clean, safe, hazard-free work environment.
• Perform other duties as assigned.

Skills

Gaming license

MS Word

MS Excel

MS Outlook

Education

Two-year degree or equivalent in related fields

Job description

The Post Oak in Biloxi, MS seeks a Player Services Shift Supervisor to assist the Shift Manager in running daily operations and ensuring a high-quality guest experience in the casino.

You will supervise Player Services staff, help with staff development and scheduling, and ensure compliance with gaming regulations while delivering courteous service and maintaining confidentiality of financial data.