CAGE SHIFT MANAGER

Mount Airy Casino Resort, LP; Pocono (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

Mount Airy Casino Resort is seeking a Cage Shift Manager to oversee the operations of the Cage Department. This full-time position involves ensuring the security of company assets, supervising employees, and providing excellent customer service. Ideal candidates will possess strong communication, organizational, and interpersonal skills, along with supervisory experience. Join our team to contribute to a fun and fast-paced environment.

Qualifications

• Minimum 18 years old
• Previous experience in customer service and supervisory roles preferred
• Ability to resolve conflicts diplomatically

Responsibilities

• Directs operations of the Cage department and supervises staff.
• Ensures compliance with regulations and implements departmental procedures.
• Maintains appropriate staffing levels and develops work schedules.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Main Location - Mount Pocono, PA

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Any

Description

Position Overview:

The Cage Shift Manager directs the operations of the Cage Department on his/her assigned shift, at all times ensuring the security and accountability of all company assets within all areas of the Cage. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Job Functions:

• Performs the duties of a Cage Cashier as needed.
• Carries out departmental procedures.
• Trains, schedules and evaluates personnel in keeping with Mount Airy Casino Resort objectives.
• Maintains appropriate staffing levels for all shifts within the Cage Department.
• Develop, implement, monitor and edit working schedules, time and attendance reports for Cage Employees.
• Directly supervises the operation and conduct of the Casino Cage.
• Assumes the responsibility for the controlling and accounting activity within the casino cage for each shift and for adherence to regulations and policies regarding cage.
• Assist in the development, implementation and monitoring of Cage Department Standard Operating Procedures.
• Monitors daily activity regarding Title 31 cash reporting.
• Maintain the highest level of confidentiality regarding Mount Airy Casino Resort’s financial and business activities.
• Maintain and secure necessary controls for the Cage operations including all Cage satellites and outlets.
• Provides exceptional service to all patrons and internal customers and communicates in a pleasant, friendly, and professional manner at all times.
• Maintains a professional work environment.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attend all necessary training meetings.
• Other duties as assigned.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

#MACR

Qualifications

Essential Requirements:

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to be approved and maintain a valid PGCB license.

Education/Experience:

• Must be a minimum of 18 years of age or older upon employment.
• High School Diploma or its equivalent required.
• Previous supervisory experience is preferred.
• Six (6) months of experience in all Cage Banks required.
• Excellent verbal and written communication skills are required.
• Previous experience in the use of personal computers and software is required.
• Previous customer service experience required.
• Excellent interpersonal skills required.
• Excellent organizational skills required.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to make decisions, and direct others, making decisions and interacting with guests in a pleasant and friendly manner, public speaking, and communicate ideas and concepts.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk, and move through all areas of the casino.
• Continuously bend/stoop, squat, balance, kneel, bend, lift and push/pull.
• Continuously carry up to twenty-five (25) pounds, and lift up to fifty (50) pounds.
• Occasionally climb heights and reach above shoulder level.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Other Skills/Abilities:

• Must be able to function well in a noisy casino environment.
• Must be able to work in an environment where smoking is permitted.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues.
• Must be able to work nights, weekends and holidays.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.