Cage Shift Manager

Boyd Gaming; Norfolk (VA); On-site; USD 42,000 - 68,000; Full time

Job summary

Boyd Gaming is seeking a Cage/Credit Shift Supervisor to oversee daily operations, ensure accurate cash handling, and coach team members across Main Cage, Banks, and Booths. The role emphasizes compliance, timely guest service, and coordination with other departments to maintain smooth shifts.

The ideal candidate has prior Cage, Credit, and Collection experience, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• High School diploma or GED required.
• Experience in Cage, Credit and Collection preferred.
• Must be able to obtain required gaming licenses/certifications.

Responsibilities

• Oversee Cage and Credit operations during assigned shift, including scheduling and accountability.
• Coach and evaluate Main Cage, Banks, and Booths for performance and service.
• Ensure accurate handling of funds and complete necessary paperwork.
• Coordinate with shift managers to ensure timely, courteous service.
• Promote guest service and resolve guest issues.
• Perform credit/check-cashing duties within authorized levels.
• Other duties as assigned by Cage/Credit Manager.

Skills

English proficiency

Data entry

MS Office

Mathematical skills

Analytical skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Responsible for the operations of Cage and Credit during their assigned shift to include effective scheduling, completion of all necessary accountability/compliance duties, paperwork, and to ensure effective service and coordination.
• Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths for optimum performance & service.
• Constantly ensures proper and effective accountability of funds during the shift.
• Frequently completes required accountability and compliance paperwork for the shift.
• Frequently coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Constantly promotes outstanding guest service and resolves guest related issues.
• Constantly performs credit/check-cashing duties within the scope of his/her authorized levels.
• Occasionally assigned other duties by the Cage/Credit Manager.

Qualifications

• Must be able to speak, read, write, and understand English.
• High School diploma or GED required.
• Strong organizational, analytical skills and attention to detail required.
• Previous Cage, Credit, and Collection experience required.
• Previous Supervisor/Management skills preferred.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Extensive computer skills with Microsoft Office Suite required.
• PC and data entry experience required.
• Ability to comprehend simple written and verbal instructions.
• Basic mathematical skills such as addition, subtraction, multiplication, and division.
• Ability to carry, push, and pull items up to 50 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.