Cage Service Associate

Treasure Island Hotel Casino; Las Vegas, Northern (NV, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Treasure Island Hotel Casino is seeking a Casino Cage professional to provide excellent service in a high-volume, fast-paced setting on the Las Vegas Strip.

Responsibilities include greeting guests, promoting TI products, handling cash and casino transactions, and ensuring compliance with Title 31 and gaming regulations. Prior cash handling and customer service experience are required.

Qualifications

• Previous customer service experience required.
• Must be able to acquire a Gaming License.
• Basic computer skills required.

Responsibilities

• Provide excellent service consistent with Platinum standards to ensure a positive guest experience.
• Greet guests warmly and promote TI products/services with each guest.
• Handle cash transactions, casino chip exchanges and ticketing as part of guest service.
• Maintain accuracy in cash handling and complete transactions efficiently to minimize wait times.
• Assist guests with casino credit lines and front money deposits as needed.
• Enter transactions accurately into Title 31 system and balance cash at end of shift.
• Remain compliant with all Gaming Regulations and TI policies.

Skills

Customer service

Cash handling

Sales techniques

Computer skills

Education

High school diploma

Job description

• Provide excellent service consistent with the property’s Platinum service standards to ensure the guest has a positive and memorable experience at TI.
• Stay up-to-date on TI products, services and incentives in order to effectively inform guests about their options while visiting TI.
• Greet each guest with a warm and sincere welcome.
• Promote at least one TI product, service or incentive with each guest, to establish guest rapport.
• Thank guests for their patronage at the conclusion of each transaction.
• Maintain a professional, courteous and friendly atmosphere to ensure efficient operations and provide the guest with an extraordinary gaming experience.
• Minimize guest wait times by accurately completing transactions.
• Redeem guest’s chips, and slot machine tickets .
• Handle cash for cash exchanges.
• Accept marker payments and front money deposits.
• Issue cage markers and customer deposit withdrawals.
• Utilize computer terminals for the cashing of personal checks for guests.
• Maintain chip purchases and EZ Pay Ticket purchases (slot machine tickets).
• Perform credit/debit card transactions through cash advance systems.
• Assist guests in applying for Casino Credit Lines and Front Money Deposits.
• Create Player’s Club accounts as needed.
• Exchange foreign currency and foreign chips for guests.
• Maintain all financial documents and company assets in a neat and organized manner.
• Ensure turn-ins are completed within established guidelines and timeframes.
• Maintain a thorough knowledge of Title 31.
• Enter cash transactions and negotiable items into the Title 31 system.
• Balance bank at the end of shift by making sure to start and end the shift with the same amount of money.
• Adhere strictly to all Gaming Regulations.
• Perform all duties as deemed necessary for the success of the department.

Qualifications

• High school diploma required.
• Must be able to acquire a Gaming License.
• At least one year of customer service experience.
• Prior cash handling experience required (at least one year of experience).
• Basic computer skills are necessary.
• Experience with sales and marketing techniques preferred.
• Must be able to bend, crouch, kneel, stand and walk for extended times, carry/life up to 45 pounds.
• Must be able to work in casino environment with possible exposure to: dust/dirt, high noise levels, and smoke.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.