Cage-Player Services Supervisor

Cherokee Nation Businesses; West Siloam Springs (OK); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holidays

Job summary

Cherokee Nation Entertainment is seeking a Cage Player Services Supervisor in Oklahoma. You will lead a team responsible for cash handling and guest service, ensuring accuracy and security of all financial transactions while adhering to Title 31 regulations and tribal/state laws.

You will supervise staff, manage scheduling, training, and evaluations, and drive process improvements across cage operations. Strong leadership, communication, and compliance focus are essential.

Qualifications

• High School Diploma or GED required
• 1-3 years cash handling or customer service experience preferred
• Strong leadership and mentoring abilities
• Proficiency in Microsoft Office and basic computer skills
• Ability to obtain gaming authority licensing and possess a valid driver's license

Responsibilities

• Supervise and direct staff including scheduling, training, performance evaluations, and disciplinary actions
• Complete appraisals, corrective actions, and track attendance
• Ensure compliance with tribal, federal, state, local laws and Title 31 regulations
• Identify, develop and implement process efficiencies
• Resolve guest and employee disputes and escalate when needed
• Oversee casino rewards program and related promotions
• Compile and analyze daily, weekly and monthly reports
• Oversee ATM/kiosk cash levels, closeouts, verify deposits
• Verify funds at shift start/end and report currency transactions as required
• Write checks for winnings above thresholds and manage paperwork
• Coordinate inventory audits and promotional inventory
• Maintain confidentiality of guest and casino information

Job description

Job Description

As the Cage Player Services Supervisor, you will lead a team to deliver a superior guest experience while maintaining the integrity and security of all financial transactions. You will be responsible for supervising staff, resolving guest and employee issues, and implementing operational efficiencies. This role requires a strong understanding of cash handling procedures, excellent leadership skills, and a commitment to upholding regulatory compliance.

Responsibilities

• Supervise and direct staff, including scheduling, training, performance evaluations, and disciplinary actions.
• Complete job appraisals, corrective actions, and track attendance for the department.
• Ensure strict compliance with all tribal, federal, state, and local laws, as well as company policies and procedures, including Title 31 regulations.
• Identify, develop, and implement process efficiencies to improve operations.
• Creatively resolve guest and employee disputes, escalating issues as needed.
• Implement and oversee the casino's rewards program.
• Compile and analyze daily, weekly, and monthly reports and paperwork.
• Oversee ATM and kiosk cash levels, complete staff closeouts, and verify cash deposits.
• Verify funds at the beginning and end of each shift.
• Ensure currency transaction information is provided to applicable departments for reporting.
• Write checks for winnings over set thresholds and distribute required paperwork.
• Coordinate and audit operational and promotional inventory.
• Maintain the integrity and confidentiality of all casinos and guest information.

Qualifications

• High School Diploma or General Education Degree (GED) and 1-3 years of cash handling and/or customer service experience.
• Supervisory experience is preferred.
• Advanced knowledge of accounting, gaming, and regulatory requirements, including Title 31.
• Ability to lead, mentor, and advise a team effectively.
• Strong written and verbal communication, presentation, and computer skills, including proficiency in Microsoft Office products.
• Well-developed money handling skills with a proven ability to maintain accuracy.
• Advanced analytical and organizational skills.
• Must have and maintain a valid driver’s license.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Ability to stand, sit, or walk for prolonged periods and lift objects up to 50 lbs.
• Availability to work varied shifts, including weekends and holidays.

About Us

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's what awaits you:

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment