Asst. Manager, Cage & Player Services

Churchill Downs Incorporated; Louisville (KY); On-site; USD 54,000 - 66,000; Full time

Job summary

Churchill Downs Incorporated is seeking an Assistant Manager for Cage & Player Services in Louisville, KY. Responsible for running the Cage & Player Services Department, security of funds and player data, and delivering quality guest service. Supports events and promotions to drive engagement and rated play.

The role includes payroll approval, staff development, and enforcing procedures to protect assets and ensure compliance with regulations.

Qualifications

• 5–7 years of experience in gaming cage operations or banking.
• 4-year degree in related field or equivalent work experience.
• Valid Racing License.

Responsibilities

• Oversee Cage and Player Services operations and staff.
• Develop procedures to safeguard assets, funds and player data.
• Manage payroll, performance reviews, hiring and training.
• Ensure compliance with internal controls and state/federal guidelines.

Skills

Management

Staff management

Public relations

Guest service

Shift flexibility

Oral and written communication

Microsoft Office

Navigate multiple OS

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

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Title: Asst. Manager, Cage & Player Services

Requisition ID#: 4206

Location: Louisville, KY, US, 40202

Property: Derby City Gaming Downtown

Pay Range: 60,000

At Derby City Gaming Downtown, gaming enthusiasts can enjoy nearly 500 of the most popular games, Fascinator Wine Bar and Trophy Bourbon & Cigars Bar, sports bar with live entertainment most weekends and a Kentucky Derby Gift Shop.”

JOB SUMMARY

The Assistant Manager of Cash Operations and Player Services is responsible and accountable for the operation of the Cage & Player Services Department. Assist in developing and implementation of procedures to ensure the security of gaming funds, assets and players’ information as they relate to the operation. Provides quality guest service/satisfaction to increase rated play. Works closely with and supports special events and promotions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review and approve payroll.
• Develops successful and consistent operations for Cage and Player Services by communicating with operational departments to provide service, promotion, and special event information.
• Knowledgeable of marketing promotions and events.
• Development of team members, interviews, hiring and performance evaluations.
• Completes and processes performance reviews for direct reports.
• Manages, trains, and enforces procedures to safeguard assets, funds, and player information.
• Ensures that required equipment for operation is available, clean, and functioning properly.
• Ensures the safety and security of team members and guests. Facilitate processes and programs to effectively control and reduce lost time injuries.
• Manages all policies to include, but not limited to, corporate procedures, internal controls, and both state and federal guidelines to ensure they are being followed.
• Other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing the cage department with operational effectiveness.
• Effective managing of the staff.
• Public relations and guest service skills.
• Maintaining a professional working relationship among all personnel.
• Flexibility to work various shifts.
• Oral and written communication skills.
• Proficient in Microsoft Office.
• Ability to navigate multiple operating systems simultaneously.

EDUCATION AND EXPERIENCE

• Five to seven years of experience in gaming cage operations or banking with a 4-year degree in related field or equivalent work experience is preferred.
• Valid Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; lift up to 50 pounds; and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The team member is expected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.