CAGE & PLAYER'S CLUB CASHIER

Belterra Casino Resort; Florence (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading casino resort is seeking a Cage & Player's Club Cashier to provide exceptional service and handle cash transactions. The role involves maintaining accountability over funds, issuing player cards, and promoting loyalty programs. Candidates should possess strong math and communication skills, with a high school education preferred. This is an entry-level, full-time position in a dynamic gaming environment.

Qualifications

• Ability to balance bank at end of shift.
• Ability to cash different denominations accurately.

Responsibilities

• Cashing checks, money orders, and chips for customers.
• Maintaining accountability over a cashier drawer.
• Resolving customer service issues effectively.

Skills

Basic Math Skills

Strong organizational skills

Effective verbal and written communication skills

Education

High school education or equivalent

Job description

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Company Description

Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies, and our sound business planning combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members, and our communities.

Job Description

The Cage & Player's Club Cashier is responsible for providing superior service to both internal and external customers. They perform varied cashier functions in a pleasant, efficient, and honest manner.

Responsibilities include:

• Cashing checks, money orders, cashier checks, coins, or chips and TITO’s for customers and employees.
• Handling large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• Issuing player club cards and maintaining member database; updating guest records, explaining guest mail, re-issuing lost coupons, and cashing direct mail offers.
• Explaining loyalty program structure and how to qualify for different levels of services and goods.
• Promoting all aspects of the players reward program.
• Exchanging foreign currency, cash coin, tokens, or gaming chips for customers.
• Performing telephone functions related to central credit, other casinos, and departments within Belterra Casino Resort & Spa.
• Maintaining accountability over a cashier drawer.
• Working closely with Executive Hosts and VIP Gaming Services to ensure guest satisfaction.
• Resolving customer service issues and concerns effectively.
• Monitoring TRU Currency/Coin/BV Levels and ensuring timely machine replenishment.
• Processing large currency amounts for daily impressments of the Cage, TRUs, and ATMs.
• Preparing daily worksheets, checklists, and reports related to Cage, TRUs, and ATMs.
• Coordinating daily and month-end TRU close processes, including drops and reconciliation.
• Transporting currency and coin to appropriate areas.
• Understanding TRU and ATM software to accurately enter data.
• Collaborating with Revenue Audit for accurate TITO reporting.
• Performing minor maintenance and troubleshooting on TRUs, Jetsorts, and ATMs.
• Coordinating with vendors for maintenance to minimize downtime.
• Maintaining control over inventory.
• Monitoring and assisting with slot machine service calls and jackpots.
• Performing all duties confidentially.

Qualifications

• Ability to balance bank at end of shift.
• Ability to cash different denominations accurately.
• Basic Math Skills.
• Strong organizational skills.
• Effective verbal and written communication skills.
• Ability to produce clear, concise reports.
• Ability to obtain necessary work authorization and licenses per gaming regulations.
• Must be at least 21 years old.

This knowledge is typically acquired through a high school education or equivalent, along with on-the-job training.

Additional Information

Boyd Gaming is an Equal Opportunity Employer and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Gambling Facilities and Casinos