Cage Operations Lead: Guest Service & Compliance

Caesars Entertainment; Black Hawk (CO); On-site; USD 32,959 - 46,941; Full time

Job summary

Caesars Entertainment's Cage Supervisor role oversees all cage operations during assigned shifts, ensuring accuracy, security, and exceptional guest service. The position provides leadership to the Guest Services Team while maintaining compliance with gaming regulations, Title 31, and company policies.

Starting pay is $29.00 per hour. Responsibilities include supervising cage operations, coaching cashiers, maintaining confidentiality of financial data, and ensuring accurate cage transactions.

Qualifications

• One year cashier or banking experience preferred.
• Proficient in English, verbal and written.
• Strong communication and guest service skills.
• Ability to complete forms and basic math.
• Must be 21+ and eligible for licensing in Colorado.

Responsibilities

• Supervise cage operations and team members during assigned shifts, ensuring accuracy, efficiency, and adherence to internal controls.
• Provide coaching, direction, and performance feedback to Cage Cashiers; assist in training and development of team members.
• Maintain strict confidentiality related to financial data, operational systems, company procedures, marketing information, and employee/guest records.
• Monitor compliance with company SOPs, gaming regulations, and all federal requirements including Title 31 and anti-money laundering standards.
• Assist guests and team members by providing accurate information regarding casino events, promotions, and amenities.
• Support cross department collaboration by responding to requests from other departments and assisting in resolving operational issues.
• Conduct audits, verify funds, and oversee accuracy of all cage transactions and paperwork.
• Administer disciplinary actions, when necessary, in accordance with company policies and HR procedures.
• Promote a positive, professional, and customer-focused environment for both guests and employees.
• Perform additional duties as assigned.

Skills

Cashier experience

English proficiency

Communication

Customer service

Education

High school diploma or GED

Tools

Cash handling equipment

Currency counter

Bar scanner

Computer/POS system

Job description

Caesars Entertainment's Cage Supervisor role oversees all cage operations during assigned shifts, ensuring accuracy, security, and exceptional guest service. The position provides leadership to the Guest Services Team while maintaining compliance with gaming regulations, Title 31, and company policies.

Starting pay is $29.00 per hour. Responsibilities include supervising cage operations, coaching cashiers, maintaining confidentiality of financial data, and ensuring accurate cage transactions.