Cage Manager - Bellagio

MGM Resorts International; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Wellness programs

Discounts with MGM partners

Free meals

Free parking

Health & income protection

Professional development & volunteerop

Job summary

MGM Resorts International in Las Vegas is seeking a Cage Manager to oversee the daily operations of the Casino Cage, ensuring a secure, guest-focused environment. You will lead a team, coordinate with multiple departments, and maintain compliance with all regulations and company policies.

The ideal candidate has 2+ years of Cage Cashiering experience, is 21+, and is committed to delivering SH0W guest service standards.

Qualifications

• Minimum 2+ years of Cage Cashiering experience.
• Must be 21 years or older.

Responsibilities

• Oversee Casino Cage operations and coordinate with Casino, Finance, Marketing, F&B, Hotel, and Retail departments.
• Lead and develop the team; deliver performance feedback and training as needed.
• Manage M life Rewards programs and related incentives per policy.
• Monitor operations to ensure efficiency and compliance with Title 31.
• Uphold SH0W guest service standards and professionally resolve guest requests and disputes.

Skills

Cage Cashiering

Team leadership

Guest service

Regulatory compliance

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Cage Manager, you play a vital role in overseeing the daily operations of the Casino Cage and ensuring a smooth, secure, and guest-focused environment. In this role,you’lllead and support your team to deliver exceptional service whilemaintainingcompliance with all federal, state, and local regulations, as well as company policies and procedures.

THE DAY-TO-DAY:

• Manage Casino Cage operations, coordinating with Casino, Finance, Marketing, F&B, Hotel, and Retail departments to ensure smooth communication and operations
• Handle HR responsibilities, including team development, performance feedback, disciplinary actions, training, and succession planning while fostering a diverse and respectful work environment
• Oversee M life Rewards, MyVegas, and M life Rewards Mastercard programs, issuing freeplay, complimentary play, and adjusting tier credits according to company policies
• Monitor all operational areas for efficiency, balance Cage banks per departmental variance policy, and review reports and forms in compliance with Title 31.
• Lead the team in delivering S.H.O.W. guest service standards, resolving guest complaints, M life Rewards member requests, and disputes professionally and promptly

THE IDEAL CANDIDATE:

• Must be 21 or older
• 2+ years of prior relevant Cage Cashieringexperience required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community