Cage & Credit Shift Lead — Casino Operations

Boyd Gaming; Norfolk (VA); On-site; USD 49,000 - 82,000; Full time

Job summary

Boyd Gaming is seeking a Cage and Credit Operations Associate in Norfolk, VA to oversee shift activities, schedule staff, and ensure accurate cash handling and compliance. The role focuses on delivering efficient service at the cage, banks, and booths with an emphasis on accuracy and accountability.

You will work closely with discipline managers, handle check-cashing and credit duties, and maintain paperwork in line with gaming regulations.

Qualifications

• Must be able to speak, read, write, and understand English.
• High School diploma or GED required.
• Strong organizational, analytical skills and attention to detail required.
• Previous Cage, Credit, and Collection experience required.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Extensive computer skills with Microsoft Office Suite required.
• PC and data entry experience required.
• Ability to comprehend simple written and verbal instructions.
• Basic mathematical skills such as addition, subtraction, multiplication, and division.
• Ability to carry, push, and pull items up to 50 pounds.

Responsibilities

• Responsible for the operations of Cage and Credit during their assigned shift to includeeffective scheduling, completion of all necessary accountability/compliance duties,paperwork, and to ensure effective service and coordination.
• Constantly schedules, coaches, and evaluates Main Cage, Banks, and Boothsfor optimum performance & service.
• Constantly ensures proper and effective accountability of funds during theshift.
• Frequently completes required accountability and compliance paperwork forthe shift.
• Frequently coordinates with shift managers/supervisors of other departmentsto ensure timely, courteous service.
• Constantly promotes outstanding guest service and resolves guest relatedissues.
• Constantly performs credit/check-cashing duties within the scope of his/herauthorized levels.
• Occasionally assigned other duties by the Cage/Credit Manager.

Skills

English proficiency

Strong organizational skills

Analytical skills

Attention to detail

Microsoft Office

Data entry

Mathematical ability

Education

High School diploma or GED

Tools

Microsoft Office

Data entry systems

Job description

Boyd Gaming is seeking a Cage and Credit Operations Associate in Norfolk, VA to oversee shift activities, schedule staff, and ensure accurate cash handling and compliance. The role focuses on delivering efficient service at the cage, banks, and booths with an emphasis on accuracy and accountability.

You will work closely with discipline managers, handle check-cashing and credit duties, and maintain paperwork in line with gaming regulations.