Cage/Club Representative

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

The Spokane Tribe Resort & Casino is seeking a Cage/Club Rep to assist customers with transactions and balance cash drawers while promoting Sun Club membership. You will collaborate with Marketing to meet promotion event goals and direct guests to Marketing areas as needed.

Responsibilities include accurate cash handling, balancing, ticket/chip/coupon redemptions, and maintaining records. The role requires strong math, attention to detail, and the ability to work holidays and weekends.

Qualifications

• Cash handling experience required.
• Excellent organizational skills and attention to detail.
• Must be computer literate.
• Ability to work independently and use good judgement.
• Excellent mathematical aptitude.
• Ability to handle heavy business volume, and sensitive situations.
• Able to multitask in a fast-paced environment.
• Must be able to tolerate areas with varying noise, smoke, and temperature levels.

Responsibilities

• Provide exceptional customer service at all times.
• Accurately count and balance cashier bank; maintain drawer records and daily cash inventory.
• Redeem gaming tickets, chips, and coupons.
• Maintain imprest bank balance through vault transactions.
• Cashes personal checks for currency.
• Redeem foreign currency, compute exchange rates.
• Advise customers about casino facilities and events.
• Assist Marketing and Cage Supervisor with special projects and promotions.
• Promote casino promotions and sign customers onto the Sun Club.
• Input customer data into promotional tracking system during membership process.
• Maintain thorough departmental records and reports.
• Work required shifts, holidays, weekends, and special events.
• Maintain a clean workstation.
• Stock promotional items and notify management when low.

Skills

Cash handling

Excellent organizational skills

Excellent mathematical aptitude

Multitasking

Computer literate

Good judgment

Education

High School Diploma or GED

Tools

Promotional tracking system

Database system

Job description

Responsible in assisting customers with transactions and balancing bank drawers within the Cage function of the position. Maintain accuracy throughout all phases of the balancing process. Will be responsible for promoting the day-to-day membership of our Players Club (Sun Club) and will work with the Marketing Department in meeting all casino promotion event goals that apply to the Cage/Club Rep position; such as printing Sun Club Cards, answering questions, directing guests to the Marketing area, and other duties as required.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Practices, supports, and maintains the Mission, Vision and Values of Casino.
• Provide exceptional customer service at all times.
• Accurately counting and balancing of cashier bank. Maintain cashier drawer transaction records and prepare daily cash inventory form.
• Redemption of video gaming tickets, gaming chips and coupons.
• Maintain imprest bank balance through buy/sell from the vault.
• Cashes personal checks for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currencies received.
• Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible.
• Assist in maintaining cage floor security by notifying department supervisors, security and surveillance of suspicious activity.
• Assists other Cashiers within the Cage, as needed.
• Facilitates the flow of information by working with the Marketing Department and attending required informational meetings.
• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records, reports and Confidentiality.
• Must be able to work shift work, holidays, weekends, and special events.
• Must be proactive and identify problems, and solutions. Follow up with Marketing or Cage Supervisor.
• Maintain a working knowledge of our database system to perform duties with the promotional tracking system.
• Promote Casino promotions with all customers and prompt new customers to sign onto our players club.
• Assist each customer through the membership process by inputting customer data into promotional tracking system.
• Responsible for keeping accurate and thorough departmental records and reports.
• Responsible for maintaining knowledge of all casino programs, promotions and all elements of casino games.
• Responsible for maintaining a positive and productive attitude at all times with customers and fellow team members.
• Promote all marketing events, in-house promotions and other announcements as needed over the microphone system as needed.
• Will assist Cage Supervisor and Marketing Manager with special projects as needed.
• Maintain a clean and clear workstation.
• Responsible for stocking promotional items; such as bungee cords, club cards and other items for promotional use. Inform Manager when items run low.
• Perform other tasks assigned.

JOB SPECIFICATIONS

• High School Diploma or equivalent (GED) required.
• Cash handling experience required.
• Excellent organizational skills and attention to detail.
• Must be computer literate
• Ability to work independently and use good judgement
• Excellent mathematical aptitude
• Ability to handle heavy business volume, and sensitive situations relating to staff and guest problems promptly.
• Able to Multitask in a fast-paced environment
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels

Ability to secure and maintain STATE OR TRIBAL Gaming License.