Café Team Leader: Service Excellence & Ops

Morrisons; Kentucky; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in supermarkets & stores

Additional 10% discount card for a mo

Career progression opportunities

Free parking

Healthcare / Wellbeing benefits

Job summary

Morrisons is seeking a Café Team Leader in Kentucky to drive daily cafe operations, deliver outstanding service and uphold high standards across the store café.

You will lead a team, coordinate daily activities, respond to customer queries, manage stock and food safety, and work with store managers to hit sales targets while maintaining a welcoming guest experience. This role offers competitive benefits and opportunities for career progression within a busy, customer-focused environment.

Qualifications

• Experience delivering excellent customer service.
• Ability to lead a team in a fast-paced cafe environment.
• Strong communication and interpersonal skills.
• Awareness of food safety and hygiene practices.

Responsibilities

• Deliver high café and BREW standards, ensuring full operational compliance
• Provide outstanding customer service across all café touchpoints
• Coordinate daily activities and communication within the café
• Identify opportunities for improvement using data and customer feedback
• Work closely with managers and colleagues to drive sales and achieve store targets
• Ensure compliance with all health and safety and food safety standards
• Respond quickly to customer queries and resolve issues effectively
• Maintain high standards of cleanliness, food safety, and stock control
• Minimise waste through careful handling and stock management
• Complete all tasks and procedures in line with company policies

Skills

Customer service

Team leadership

Hospitality

Communication

Food safety awareness

Job description

Morrisons is seeking a Café Team Leader in Kentucky to drive daily cafe operations, deliver outstanding service and uphold high standards across the store café.

You will lead a team, coordinate daily activities, respond to customer queries, manage stock and food safety, and work with store managers to hit sales targets while maintaining a welcoming guest experience. This role offers competitive benefits and opportunities for career progression within a busy, customer-focused environment.