Cafe Team Captain & Service Leader

Bluestone Lane; Los Altos (CA); On-site; USD 22,957 - 32,697; Full time

Job summary

Bluestone Lane in Los Altos, California is seeking a Team Captain to lead the coffee shop team and enhance the local customer experience. The ideal candidate will have at least 3 years of hospitality experience, with supervisory skills, to ensure efficiency and a positive atmosphere. Responsibilities include managing operations, driving sales, and promoting excellent customer service. A salary of $20.20 plus tips is offered, reflecting the commitment to quality and service.

Qualifications

• Minimum 3 years of hospitality experience.
• At least 1 year of supervisory experience.
• Ability to work in a high-pressure, fast-paced environment.
• Organized and detail-oriented.
• Ability to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Oversee store operations and maintain local experience.
• Drive sales and ensure excellent customer service.
• Manage team scheduling and support onboarding of new members.
• Ensure cleanliness and adherence to standards.

Skills

Customer service

Leadership

Detail-oriented

Point of Sale (POS) system experience

Communication skills

Education

Accreditation with the Department of Health for Food Protection Certificate

Bluestone Lane Barista Accreditation

Job description

Bluestone Lane in Los Altos, California is seeking a Team Captain to lead the coffee shop team and enhance the local customer experience. The ideal candidate will have at least 3 years of hospitality experience, with supervisory skills, to ensure efficiency and a positive atmosphere. Responsibilities include managing operations, driving sales, and promoting excellent customer service. A salary of $20.20 plus tips is offered, reflecting the commitment to quality and service.