Cafe Supervisor – Sitio El Tropicano | Emmer & Rye Hospitality Group

Sitio Food & Beverage; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Sítio El Tropicano, a vibrant riverfront hotel in San Antonio, is seeking a Café Supervisor for Prado Provisions, the all-day café and grab-and-go market. You will lead daily front-of-house operations, oversee coffee and beverage execution, guest service, and the café’s day-to-day financial performance.

Reporting to the Assistant Director of F&B, you’ll work closely with baristas, café attendants, culinary leadership, and approved vendors to maintain brand standards, hospitality, and smooth

Responsibilities

• Lead daily café service and ensure consistent, efficient, and welcoming hospitality across all shifts.
• Maintain a visible, hands‑on presence during opening, peak service periods, shift transitions, and closing.
• Ensure Prado Provisions reflects its established brand identity, service standards, and visual presentation.
• Monitor guest flow, order accuracy, beverage quality, ticket times, product availability, and café cleanliness.
• Position baristas and café attendants effectively based on anticipated and actual business volume.
• Assist the team during peak periods by taking orders, preparing beverages, running products, restocking, and supporting the register.
• Anticipate guest needs and respond promptly to questions, requests, and service concerns.
• Resolve routine guest concerns professionally and elevate significant matters when appropriate.
• Maintain awareness of hotel occupancy, events, meetings, seasonal activity, and other factors affecting café demand.
• Ensure hotel guests, local customers, members, and repeat guests receive consistent and personalized hospitality.
• Monitor guest feedback and communicate recurring concerns or opportunities to the Assistant Director of F&B.
• Ensure espresso, brewed coffee, cold brew,

Job description

Description

About Sítio El Tropicano

About Sítio El Tropicano
Sítio El Tropicano is a vibrant renewal of one of San Antonio's most iconic riverfront landmarks. An urban resort and members' club where hospitality, wellness, dining, and creativity flow together effortlessly, Sítio invites guests to linger, explore, and connect.

About Emmer & Rye Hospitality Group
Emmer & Rye Hospitality Group is an award-winning, chef-driven, multi-concept restaurant group hailing from Austin, Texas. All food and beverage at Sítio El Tropicano is created and operated by Emmer & Rye Hospitality Group, carrying our commitment to local sourcing, seasonality, and genuine hospitality throughout the property. Our concepts at Sitio include Barberry, a seasonally driven all-day restaurant; Flamingo Bar, a cocktail bar celebrating Texas spirits; Prado Provisions, a grab-and-go café; and Bar Nado, serving handrolls, bento boxes, and frozen drinks poolside.

About Prado Provisions

Prado Provisions is the ground-level café and anchor of Sítio El Tropicano and its surrounding neighborhood. A lively all-day gathering spot, Prado offers grab-and-go provisions for every meal—pastries, quiche, salads, wraps, and sandwiches—alongside locally roasted coffee and the easy energy of the River Walk.

Through warmth, quality, and genuine care, we've created a place where guests and neighbors alike can step in for a cup and stay for the conversation.

Position Summary

The Café Supervisor leads daily front-of-house operations for Prado Provisions, Sítio El Tropicano's all-day café, grab-and-go market, and retail space. This position is responsible for coffee and beverage execution, guest service, team leadership, scheduling support, inventory, merchandising, cash controls, cleanliness, and the café's day-to-day financial performance.

Reporting to the Assistant Director of F&B, the Café Supervisor works closely with baristas, café attendants, culinary leadership, Purchasing, Finance, and approved vendors to ensure consistent execution throughout all operating periods. The Café Supervisor maintains a visible, hands‑on presence during service and creates a welcoming experience for hotel guests, local customers, members, and team members.

Service & Guest Experience

• Lead daily café service and ensure consistent, efficient, and welcoming hospitality across all shifts.
• Maintain a visible, hands‑on presence during opening, peak service periods, shift transitions, and closing.
• Ensure Prado Provisions reflects its established brand identity, service standards, and visual presentation.
• Monitor guest flow, order accuracy, beverage quality, ticket times, product availability, and café cleanliness.
• Position baristas and café attendants effectively based on anticipated and actual business volume.
• Assist the team during peak periods by taking orders, preparing beverages, running products, restocking, and supporting the register.
• Anticipate guest needs and respond promptly to questions, requests, and service concerns.
• Resolve routine guest concerns professionally and elevate significant matters when appropriate.
• Maintain awareness of hotel occupancy, events, meetings, seasonal activity, and other factors affecting café demand.
• Ensure hotel guests, local customers, members, and repeat guests receive consistent and personalized hospitality.
• Monitor guest feedback and communicate recurring concerns or opportunities to the Assistant Director of F&B.

Coffee & Beverage Program

• Ensure espresso, brewed coffee, cold brew,